Multi Unit Hospitality Operations Manager

Compass Group USA; Foster City (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD&D

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Bon Appetit Management Company, part of Compass Group USA, is seeking a Multi Unit Hospitality Operations Manager to lead Bay Area dining operations across three locations. You will drive operational excellence in hospitality, food quality, client satisfaction, and team development while partnering with culinary, finance, HR, marketing, and support partners.

The ideal candidate is a strong people leader with experience managing managers across multiple sites, a solid background in food service

Qualifications

• 6+ years of progressive leadership in food service or hospitality.
• Experience leading managers across multiple sites.
• Strong financial acumen including budgeting and cost control.
• Knowledge of HACCP and regulatory requirements.
• Excellent communication and relationship-building skills.

Responsibilities

• Provide leadership and support for Bay Area locations across three sites.
• Oversee culinary and dining programs to uphold food quality and hospitality standards.
• Drive consistency across sites while accommodating client needs.
• Partner with culinary leaders on menu strategy and seasonal initiatives.
• Monitor and improve labor, food cost, budgeting, forecasting, and efficiency.
• Build relationships with clients and stakeholders through strong leadership.
• Ensure compliance with policies, health and safety standards, and regulations.
• Lead planning and problem-solving across sites to streamline processes.

Skills

Leadership

Budgeting

Food Safety

Multi-site Ops

Client Relations

Coaching

Education

Bachelor's in Hospitality Management

Job description

Multi Unit Hospitality Operations Manager

Position Title:Multi Unit Hospitality Operations Manager

Other Forms of Compensation:

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

TheMulti-UnitHospitalityOperations Managerprovidesstrategic and day-to-day leadership for Bay Area dining operations, with direct oversight of the3 Bay Arealocations. This roleis responsible fordrivingoperational excellence across the culinary and dining program, including hospitality, food quality, client satisfaction, team development, financial performance, catering,and compliance. The ideal candidate is astrong peopleleader who can coach site leadership, elevate the guest experience, and drive consistency and innovation across multiple locations. Reporting Structure
This rolereportsto the National Director of Operations anddirectlymanagesGeneral Managers and culinary teams in the area. It also partnerscloselywith the national culinary team,marketing,hospitality, and support teams across the Bay Area.The Multi-Unit AreaOperations Manager serves as a key leader in aligning site operations with regional goals, client expectations, and company standards.

Key Responsibilities

• Provide leadership and support for all Bay Area locations, including coaching, accountability, and professional development.
• Oversee the Bay Area culinary and dining program to uphold high standards for food quality, hospitality, service execution, and guest experience.
• Drive consistency across sites while allowing for thoughtful customization based on client needs, site culture, and operational realities.
• Partner with culinary leaders to support menu strategy, innovation, merchandising, and execution of seasonal and client-driven initiatives.
• Monitor and strengthen financial performance across locations, including labor, food cost, budgeting, forecasting, and overall operational efficiency.
• Build strong relationships with clients and key stakeholders through visible leadership, proactive communication, and responsive partnership.
• Ensure compliance with company policies, health and safety standards, audit expectations, and all local, state, and federal regulations.
• Lead operational planning and problem-solving across multiple sites, identifying opportunities to streamline processes and improve results.
• Support hiring, onboarding, training, and succession planning for management and hourly teams in partnership with site leaders.
• Use data, site feedback, and field observations to identify trends, measure performance, and drive continuous improvement.
• Collaborate cross-functionally with culinary, finance, HR, marketing, and other support partners to strengthen operations and deliver a seamless dining experience.

Qualifications

• 6+ years of progressive leadership experience in food service, hospitality, dining, or multi-unit operations management.
• Experience leading managers across multiple sites or departments, with a strong track record of building high-performing teams.
• Strong operational knowledge of culinary programs, front-of-house and back-of-house service, client relations, and financial management.
• Demonstrated ability to lead in a fast-paced, high-touch environment while balancing strategic priorities with day-to-day operational needs.
• Strong financial acumen, including budgeting, forecasting, labor management, and cost control.
• Excellent communication, coaching, and relationship-building skills.
• Knowledge of food safety, sanitation, HACCP principles, and regulatory compliance requirements.
• Ability to analyze performance metrics, identify opportunities, and implement action plans that improve results.

Bon Appetit is a member of Compass Group USA.

Associates at Bon Appetit are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.

Bon Appetit

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
Job Segment: Chef, Culinary, Merchandising, Food Service, Hospitality, Retail