Chief Customer Success & Delivery

Wolters Kluwer; Madison (WI); On-site; USD 206,000 - 309,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k)

Paid Parental Leave

Vacation and Sick Time

Job summary

Wolters Kluwer is seeking a Vice President of Customer Success to lead onboarding, adoption, and service delivery across the PHT portfolio. You will oversee ~90 customer-facing professionals and align teams spanning Health Language, CSC, and Medi-Span to drive value and retention.

This executive role partners with Product, Sales, Marketing, Technology, Finance, and Content to standardize practices, scale operations, and deliver measurable outcomes for customers.

Qualifications

• Bachelor's degree in Business or healthcare field.
• 15+ years of progressive leadership experience in customer delivery, implementation, customer success, professional services, or SaaS.
• 10+ years leading large, multi-layered organizations with Director-level leaders.
• Demonstrated success in leading complex customer implementations and cross-functional delivery.
• Proven ability to build scalable operating models and drive outcomes.

Responsibilities

• Establish and execute customer onboarding, implementation, training, adoption, and service delivery strategy.
• Drive retention, renewal readiness, revenue realization, and operational scalability across the portfolio.
• Lead initiatives to improve customer outcomes and simplify engagement with solutions.
• Partner with Product, Sales, Marketing on investments and customer experience priorities.
• Own executive sponsorship for strategic customer relationships and high-impact delivery.
• Develop programs to improve customer engagement, adoption, and long-term success.

Skills

Strategic leadership

Executive communication

Cross-functional collaboration

Change management

People development

Education

Bachelor's degree in Business, Healthcare Administration, Information Systems, Healthcare Informatics, or related field

MBA or MHA preferred

Job description

Wolters Kluwer is seeking a Vice President of Customer Success to lead onboarding, adoption, and service delivery across the PHT portfolio. You will oversee ~90 customer-facing professionals and align teams spanning Health Language, CSC, and Medi-Span to drive value and retention.

This executive role partners with Product, Sales, Marketing, Technology, Finance, and Content to standardize practices, scale operations, and deliver measurable outcomes for customers.