Senior Health System Customer Success Lead

Wolters Kluwer

Chicago (IL)

Hybrid

USD 122,000 - 219,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision plans

401(k)

Paid parental leave

Bonus eligibility

Job summary

Wolters Kluwer Health is seeking a senior Customer Success AD to drive outcomes and strategic partnerships across a portfolio of UpToDate products. You will serve as a trusted advisor to executive, clinical, operational, and digital leaders, coordinating with Sales, Account Management, Product Management, Clinical teams, and Support to maximize value and ensure customer success.

You will lead executive reviews, develop success plans, monitor adoption, and identify opportunities for expanded

Qualifications

Bachelor's degree or equivalent experience.
6+ years in Customer Success, Account Management, or related role.
Strong engagement with executive stakeholders.

Responsibilities

Lead executive business reviews and value realization discussions with senior stakeholders.
Drive portfolio adoption and value realization across UpToDate portfolio.
Develop and maintain detailed account strategies and engagement plans for health systems.
Partner with Sales and Product teams to support retention, renewal, and expansion.
Coordinate cross-functional resources to support complex customer initiatives and escalations.
Mentor and share best practices within the Customer Success organization.