Chief Claim Specialist (Excess Casualty)

RSUI Group, Inc.; Atlanta (GA); Hybrid; USD 110,000 - 170,000; Full time

Job summary

RSUI Group, Inc. in Atlanta, GA seeks a Chief Claim Specialist to manage complex claims in Excess/Umbrella lines, including product, transportation, premises, and environmental exposures.

The role emphasizes in-person collaboration within RSUI’s hybrid schedule—three days per week in the office—to support high-value, in-depth investigations and settlements. The ideal candidate brings substantial claims experience, preferred attorney background, and licenses in adjuster responsibilities, with a

Qualifications

• Excellent oral and written communication skills required.
• Advanced interpersonal skills to communicate with all levels of internal and external contacts.
• Superior customer service orientation and strong work ethic are critical.

Responsibilities

• Handles a designated segment of serious, complex, highly valued claims exposures.
• Plans and executes investigation, settlement negotiations, or sustains an appropriate denial.
• Provides reporting on files to Unit Leader or Sr. Management, recommending reserves and action plans.
• Collaborates in a dynamic, specialized working environment and contributes ideas.
• Handles policy interpretation, coverage issues, statutes and state regulations, litigation management, investigations, documentation, and settlement strategies.
• Attends business-related functions such as team meetings and mediations.
• Performs other related tasks as assigned as needed.

Skills

Communication skills

Interpersonal skills

Customer service

Team collaboration

Work ethic

Education

College degree preferred

Attorney experience preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

RSUI is seeking an experienced and team-oriented Chief Claim Specialist to join our Excess Casualty Claims unit in Atlanta, Georgia! The Chief Claim Specialist effectively manages a caseload of Excess/Umbrella/Complex/Major Case claims in areas including product, transportation, premises, environmental, chemical exposure, construction defect and other complex claims.

Strong working relationships are a key component of RSUI’s team-oriented, high-performance culture. Our specialized area of industry focus requires real-time, in-person collaboration that fosters meaningful dialogue and strengthens professional connections. Team meetings, employee events, and other work obligations also often require an in-person presence. This position will work RSUI’s hybrid schedule, which requires three days weekly in the office.

RSUI, a Berkshire Hathaway company, is driven by our core values of people, service, and integrity to achieve lasting success. We're proud to offer fantastic benefits, supportive leadership, and a performance-focused, collaborative workplace culture.

Responsibilities:

• Handles a designated segment of serious, complex, highly valued claims exposures reported to the claims unit
• Works collaboratively with the Unit Leader to plan and execute investigation, settlement negotiations, or sustain an appropriate denial governed by company guidelines
• Provides reporting on files to the Unit Leader and/or Sr. Management, as appropriate, recommending and/or confirming reserves, plan of action, and current evaluation as required
• Collaborates and shares ideas in dynamic, highly specialized working environment
• Exhibits integrity and trust
• In area of specialization, handles policy interpretation, coverage issues, statutes and state regulations, litigation management, conducting and guiding investigations, adjustments, file documentation, case negotiation and settlement and strategies
• Attends business related functions, such as team meetings, mediations, trials, company events, etc.
• May perform other related tasks as assigned, depending on business need

Qualifications:

• College degree preferred, or equivalent industry experience required
• 10 years of claims experience within specific line of business, or specialty experience
• Attorney experience preferred
• Excellent oral and written communication skills required (telephone, email, and interpersonal)
• Adjuster’s licensed required or readily obtainable; must be able to maintain required licenses
• Advanced interpersonal skills necessary to effectively communicate with all levels of internal and external company contacts, vendors, customers, etc.
• Possesses an excellent in-depth, working knowledge in area of specialization including policy interpretation, coverage issue identification, statutes and state regulations, litigation management, and possesses excellent skills conducting and guiding investigations, adjustments, file documentation, case negotiation and settlement steps and strategies
• Superior customer service orientation and strong work ethic are critical
• Working knowledge of Microsoft Office Products (Outlook, Word and Excel)

RSUI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, amnesty, genetic characteristics or genetic information, pregnancy or childbirth, veteran status, and any other characteristic protected by applicable Federal, state, and local laws

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.