Chick-fil-A Hospitality Manager

Zohorecruit; Missouri; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental and vision insurance

2 weeks PTO

Tuition discounts at over 100 colleges

Weekly development block (2 hours)

Job summary

Chick-fil-A County Line Road is seeking a Front of House Director who loves developing people, delivering exceptional guest experiences, and taking meaningful ownership of a busy restaurant operation.

This is a growth phase with a new location and projected expansion. You will lead about 30–35 Front of House staff through Supervisors and Team Leaders, and work hands-on to drive results and mentor leaders across the team.

Qualifications

• 2+ years of restaurant and leadership experience required.
• 3+ years of hospitality and/or service experience required.
• Chick-fil-A leadership experience is very strongly preferred.
• Proven experience leading and developing people.

Responsibilities

• Take ownership of Front of House hospitality and customer experience across Drive-Thru, Carry-Out, Dine-In, Third-Party Delivery, and Catering Pickup.
• Lead, coach, and develop Front of House Supervisors, Team Leaders, and Team Members.
• Develop Team Members into Team Leaders and Team Leaders into Supervisors.
• Create results through people by equipping leaders to confidently own their areas.
• Coach hospitality, speed of service, cleanliness, operational excellence, and second-mile service.
• Lead and support restaurant operations as a hands-on member of the Director Team.
• Manage the Front of House schedule and help ensure appropriate staffing for business needs.
• Use operational and customer experience metrics to identify opportunities and improve performance.
• Communicate vision, expectations, and goals clearly throughout the Front of House team.
• Partner collaboratively with other Directors while maintaining strong ownership of the Front of House.
• Help prepare the team and leadership structure for significant business growth.
• Build a culture where employees feel known, supported, developed, and challenged to grow.

Skills

Leadership experience

Communication skills

Coaching

Team development

Hospitality mindset

Guest experience

Job description

• Be known, supported, and trusted: Join a leadership team where people are genuinely cared for, given meaningful ownership, and trusted to make an impact.
  
• Own your work without doing it alone: Each Director leads a piece of the business while the entire leadership team shares responsibility for the whole.
  
• Build a career without sacrificing your life: Scott intentionally protects a five-day workweek, time off, and sustainable leadership while still pursuing excellence.
  
• Develop people, not just operations: This team measures great leadership by the people you grow and the results you can create through them.
  
• Join before the growth happens: Help shape the people, systems, and culture now that will carry the restaurant into its new location and 30%+ anticipated growth.
  
• Lead with a leader who wants your fingerprints on the business: Scott, our Owner/Operator isn't looking for someone to simply execute his ideas,he wants leaders who take ownership, bring ideas, and make their area of the business better alongside our director team.
  
• Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
  
• Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years
  
• Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)
  
• Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024
  

Value and Appreciate Employees

• Employer-paid Health, Dental, and Vision insurance
  
• 2 weeks accrued PTO
  
• Additional voluntary benefits available for enrollment at employee expense
  
• One 2-hour protected personal development block each week
  
• Five-day work week (Sundays off plus one additional day off each week)
  
• Tuition Discounts at Over 100 Colleges
  
• Overtime Available
  

Chick-fil-A County Line Road is looking for a Front of House Director who loves developing people, creating exceptional guest experiences, and taking meaningful ownership of a business.

This is an exciting season of growth for the restaurant. The team is preparing for a new restaurant location and significant projected growth over the next year, creating an opportunity for a strong leader to help develop the leadership bench, strengthen Front of House operations, and help shape what the business becomes next.

The Front of House Director will lead approximately 30–35 Front of House employees through a team of Supervisors and Team Leaders. This is a highly hands-on leadership role for someone who enjoys being in the operation, developing leaders, solving problems, and producing results through a team.

The restaurant’s vision is simple: Making Days Brighter, one guest at a time. This leader will play an important role in bringing that vision to life for both guests and team members.

Your Impact

• Take ownership of Front of House hospitality and customer experience across Drive-Thru, Carry-Out, Dine-In, Third-Party Delivery, and Catering Pickup
• Lead, coach, and develop Front of House Supervisors, Team Leaders, and Team Members
• Develop Team Members into Team Leaders and Team Leaders into Supervisors
• Create results through people by equipping leaders to confidently own their areas
• Coach hospitality, speed of service, cleanliness, operational excellence, and second-mile service
• Lead and support restaurant operations as a hands-on member of the Director Team
• Manage the Front of House schedule and help ensure appropriate staffing for business needs
• Use operational and customer experience metrics to identify opportunities and improve performance
• Communicate vision, expectations, and goals clearly throughout the Front of House team
• Partner collaboratively with other Directors while maintaining strong ownership of the Front of House
• Help prepare the team and leadership structure for significant business growth
• Build a culture where employees feel known, supported, developed, and challenged to grow
• 2+ years of restaurant and leadership experience required
• 3+ years of hospitality and/or service experience required
• Chick-fil-A leadership experience is very strongly preferred
• Proven experience leading and developing people
• Experience leading through other leaders rather than relying solely on individual execution
• Comfortable taking ownership of a department, team, or meaningful area of a business
• Strong communication, coaching, and relationship-building skills
• Able to thrive in a fast-paced, high-volume operational environment
• Hands-on leadership style; this is not primarily an office-based position
• Strong hospitality mindset with high standards for guest experience
• Collaborative and willing to support other leaders when business needs change
• Energized by growth, change, and the opportunity to build something
• Available to work approximately 40–45 hours per week
• Available to work at least one night per week
• Open availability outside of essential personal responsibilities