Chick-fil-A Back of House Team Leader

Chick-fil-A; West Hartford (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

Chick-fil-A Bishops Corner in West Hartford, CT, is seeking a Team Leader to partner with Supervisors in running daily restaurant operations and to coach Team Members across shifts. The role emphasizes leading by example, maintaining service pace, and upholding Chick-fil-A standards in a fast-paced setting.

This position requires strong communication, a customer-first mindset, and the ability to foster a positive guest experience while supporting opening/closing procedures and daily operational

Qualifications

• Minimum 1 year of leadership experience in a restaurant or retail setting.
• Strong communication and teamwork skills.
• Ability to lead by example and coach team members.

Responsibilities

• Lead daily restaurant operations and support supervisors and managers.
• Guide Team Members during shifts and ensure strong team communication.
• Assist with shift deployment and coverage; uphold opening/closing procedures.
• Support training and onboarding of new Team Members and reinforce standards.
• Respond promptly to guest needs and maintain a welcoming environment.

Skills

Team Leadership

Communication

Customer Service

Teamwork

Problem Solving

Tools

POS systems

Cash handling

Job description

At Chick-fil-A Bishops Corner, a Team Leader is a role model who consistently demonstrates our core values, embraces Chick-fil-A culture, and leads with a servant’s heart. Team Leaders support Supervisors and Managers in executing daily operations while helping guide Team Members during each shift.

Team Leaders play a key role in ensuring operational standards are met, supporting shift flow, and helping create an environment where Team Members and Guests feel valued. They lead by example and help maintain the pace, energy, and culture of the restaurant.

TEAM LEADER RESPONSIBILITIES

Position Type Full-time or Part-time (35+ hours per week)

Shift Leadership

• Support Supervisors in leading daily restaurant operations


• Help guide Team Members during shifts and maintain strong team communication


• Assist with shift deployment and position coverage


• Support opening and closing procedures


• Act as a key holder when assigned

Operational Support

• Participate operationally in day-to-day activities in a fast-paced restaurant


• Ensure operational standards in food quality, safety, and cleanliness


• Maintain speed of service and order accuracy


• Assist in maintaining organization and cleanliness in BOH areas


• Support Supervisors in executing operational systems and procedures

Team Member Support & Development

• Assist in training and onboarding new Team Members


• Encourage and motivate Team Members during shifts


• Provide feedback and communicate team needs to Supervisors


• Help reinforce Chick-fil-A standards and procedures

Guest Experience

• Respond promptly and respectfully to guest needs


• Help maintain a welcoming and positive environment

QUALIFICATIONS AND REQUIREMENTS

• Open Availability ~ 35+ hours per week


• or Ability to close (2 PM – 11:30 PM or later), Monday through Saturday roughly 4 days a week


• At least 1+ years of Chick-fil-A experience or 2+ of restaurant leadership


• Experience leading or supervising others preferred


• Must be at least 18 years of age


• Previous restaurant or Chick-fil-A experience preferred


• Strong work ethic and positive attitude


• Ability to lead by example and support team members


• Ability to work in a fast-paced environment


• Strong communication and teamwork skills


• Reliable transportation


• Weekend availability preferred


• All other duties as assigned

Chick-fil-A® Restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities. Each make their own employment decisions and are responsible for their own hiring and policies.

Chick-fil-A® Bishops Corner — A Place to Lead. A Place to Serve. A Place to Grow

“We’re not in the chicken business — we’re in the people business.” — S. Truett Cathy, Founder of Chick-fil-A At Chick-fil-A Bishops Corner, our mission is simple yet powerful. Since opening our doors, Chick-fil-A® has been known for more than great food. We’re a company built on hospitality, care, and excellence —committed to serving our guests, developing our team, and being a positive influence in our community. Are you passionate about hospitality and building memorable experiences? Chick-fil‑A Bishops Corner — A Place to Lead. A Place to Serve. A Place to Grow