Back of the House Team Leader

Chick-fil-A; Pittsburgh (Allegheny County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Learning from experienced leaders

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A team leaders are expected to uphold our culture and serve guests with a servant’s heart. They support senior leadership in daily operations, coach team members, and ensure tasks are completed to keep the restaurant running smoothly.

The role emphasizes strong communication, leadership by example, and a commitment to superior guest experiences. Open and close duties, shift leadership, and accountable execution of tasks help foster a positive, community-focused workplace.

Qualifications

• Must demonstrate a friendly, welcoming demeanor.
• Strong communication with guests and team members.
• Ability to stay energized and positive in a busy setting.
• Reliability in transportation to and from shifts.

Responsibilities

• Participate in day-to-day restaurant operations in a high-volume setting.
• Respond promptly and respectfully to guest needs.
• Assist in training new hires and lead by example on shift.
• Be a friendly, encouraging team player and role model.
• Open and/or close, lead shifts, and manage drawers as needed.
• Maintain clear, effective written and spoken communication.

Skills

Smile

Eye contact

Speak enthusiastically

Guest connections

Fast-paced work

Customer service

Job description

Team Leader

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.