Cheese Shop Lead: Customer Experience & Team Coach

Kroger - Virginia; Virginia (MN); On-site; USD 32,000 - 46,000; Full time

Job summary

Kroger - Virginia is hiring for a department associate to create an outstanding customer experience through service and knowledge. You will help management meet sales goals while maintaining a safe, clean environment that encourages customers to return.

You will answer questions, learn product details (especially cheese), offer samples, train team members, monitor freshness, label and stock items, and follow food safety and safety procedures in daily operations.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of cheese specials.
• Train and coach associates within the department to effectively perform their job duties at a satisfactory or above level.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Understand the store’s layout and be able to locate products when requested by customer.
• Stay current with present, future, seasonal and special ads.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Job description

Kroger - Virginia is hiring for a department associate to create an outstanding customer experience through service and knowledge. You will help management meet sales goals while maintaining a safe, clean environment that encourages customers to return.

You will answer questions, learn product details (especially cheese), offer samples, train team members, monitor freshness, label and stock items, and follow food safety and safety procedures in daily operations.