Checkout & Post-Purchase Product Manager

Tuckernuck; Maryland; On-site; USD 105,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Paid new parent leave

Day care coverage

Employee discount

Job summary

Tuckernuck is seeking a Product Manager to own the end-to-end checkout and post-purchase experience, including checkout flow, payments, order management, returns, exchanges, and order tracking. This role ensures a seamless, reliable, and conversion-optimized experience from cart through post-delivery.

You will lead initiatives from discovery through launch and ongoing optimization, collaborating with Engineering, CX, Operations, Logistics, and Finance to achieve strong results and align with

Qualifications

• 3-5 years of product management experience.
• Familiarity with PCI & web accessibility principles, practices, and testing.
• Ability to guide cross-functional teams and interact with stakeholders at all seniority levels.

Responsibilities

• Own and evolve the checkout and post-purchase product roadmap, including checkout flow, payments, order management, returns, exchanges, and tracking.
• Lead roadmap planning, prioritization, and execution of initiatives that improve conversion, payment success rates, and post-purchase customer satisfaction.
• Identify friction points across the checkout funnel and post-purchase journey, and drive solutions that reduce drop-off and improve overall experience.
• Manage features end-to-end from intake through launch, including defining requirements, identifying dependencies, and ensuring thorough QA/testing.
• Partner with Engineering, CX, Operations, Logistics, and Finance to ensure seamless execution of order lifecycle experiences.
• Act as the customer advocate using data, user feedback, and support insights to inform prioritization and continuous improvements.
• Monitor and analyze key performance metrics such as checkout conversion, payment authorization rates, refund/return rates, and order issue trends.
• Serve as a critical escalation point for checkout and order-related issues, ensuring timely resolution.
• Evaluate, onboard, and manage third-party vendors and tools related to payments, fraud, order management, and returns/exchanges.

Skills

Checkout experience

Cross-functional leadership

A/B testing

Analytical mindset

Communication skills

Vendor management

Customer obsession

Job description

Tuckernuck is seeking a Product Manager to own the end-to-end checkout and post-purchase experience, including checkout flow, payments, order management, returns, exchanges, and order tracking. This role ensures a seamless, reliable, and conversion-optimized experience from cart through post-delivery.

You will lead initiatives from discovery through launch and ongoing optimization, collaborating with Engineering, CX, Operations, Logistics, and Finance to achieve strong results and align with