Product Manager

Tuckernuck; Maryland; On-site; USD 105,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Paid new parent leave

Day care coverage

Employee discount

Job summary

Tuckernuck is seeking a Product Manager to own the end-to-end checkout and post-purchase experience, including checkout flow, payments, order management, returns, exchanges, and order tracking. This role ensures a seamless, reliable, and conversion-optimized experience from cart through post-delivery.

You will lead initiatives from discovery through launch and ongoing optimization, collaborating with Engineering, CX, Operations, Logistics, and Finance to achieve strong results and align with

Qualifications

• 3-5 years of product management experience.
• Familiarity with PCI & web accessibility principles, practices, and testing.
• Ability to guide cross-functional teams and interact with stakeholders at all seniority levels.

Responsibilities

• Own and evolve the checkout and post-purchase product roadmap, including checkout flow, payments, order management, returns, exchanges, and tracking.
• Lead roadmap planning, prioritization, and execution of initiatives that improve conversion, payment success rates, and post-purchase customer satisfaction.
• Identify friction points across the checkout funnel and post-purchase journey, and drive solutions that reduce drop-off and improve overall experience.
• Manage features end-to-end from intake through launch, including defining requirements, identifying dependencies, and ensuring thorough QA/testing.
• Partner with Engineering, CX, Operations, Logistics, and Finance to ensure seamless execution of order lifecycle experiences.
• Act as the customer advocate using data, user feedback, and support insights to inform prioritization and continuous improvements.
• Monitor and analyze key performance metrics such as checkout conversion, payment authorization rates, refund/return rates, and order issue trends.
• Serve as a critical escalation point for checkout and order-related issues, ensuring timely resolution.
• Evaluate, onboard, and manage third-party vendors and tools related to payments, fraud, order management, and returns/exchanges.

Skills

Checkout experience

Cross-functional leadership

A/B testing

Analytical mindset

Communication skills

Vendor management

Customer obsession

Job description

The Product Manager at Tuckernuck owns the end-to-end checkout and post-purchase experience, including checkout flow, payments, order management, returns, exchanges, and order tracking. This role is responsible for delivering a seamless, reliable, and conversion-optimized experience from cart through post-delivery.

They lead initiatives from discovery through launch and ongoing optimization, ensuring that critical transactional experiences are intuitive, performant, and aligned with both customer expectations and business goals.

A successful Product Manager is motivated by the intersection of business, technology, and user experience, and is equally comfortable shaping strategy as they are diving into the operational and technical details required to deliver high-quality digital experiences.

Core Responsibilities

• Own and evolve the checkout and post-purchase product roadmap, including checkout flow, payments, order management, returns, exchanges, and tracking
• Lead roadmap planning, prioritization, and execution of initiatives that improve conversion, payment success rates, and post-purchase customer satisfaction
• Identify friction points across the checkout funnel and post-purchase journey, and drive solutions that reduce drop-off and improve overall experience
• Manage features end-to-end from intake through launch, including defining requirements, identifying dependencies, and ensuring thorough QA/testing
• Partner closely with Engineering, CX, Operations, Logistics, and Finance to ensure seamless execution of order lifecycle experiences
• Act as the customer advocate by leveraging data, user feedback, and support insights to inform prioritization and continuous improvements
• Monitor and analyze key performance metrics such as checkout conversion, payment authorization rates, refund/return rates, and order issue trends
• Serve as a critical escalation point for checkout and order-related issues, ensuring timely resolution and clear communication across teams
• Evaluate, onboard, and manage third-party vendors and tools related to payments, fraud, order management, and returns/exchanges

Minimum Qualifications

• 3-5 years of product management experience.

Knowledge/Skills/Abilities

• Demonstrated history in managing complex projects, with an acute attention to quality.
• Detail-oriented, deadline-driven, and well versed in technical project management and iterative a/b testing.
• Strong customer obsession: you enjoy obsessing over getting the customer experience right.
• Proven track record of successful program deployments with quantifiable results where you operated in a leadership role.
• Familiarity with PCI & web accessibility principles, practices, and testing
• Passionate about technology and actively look at emerging trends that can enhance the experiences will deliver in the future
• Experience guiding cross-functional teams, with the ability to interact with stakeholders at all seniority levels.
• Must have strong communication skills.
• Must be able to grow and cultivate strong working relationships with key vendors in order to help scale the business.
• Ability to combine an analytical mindset, creativity, and an entrepreneurial drive to identify opportunities, develop solutions, and implement them effectively.
• Be an active team player and believe that "no task is too small" for the benefit of the greater good.

Compensation

Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated annual compensation for this role is $105,000-$135,000; classified as full-time exempt and not eligible for overtime. At Tuckernuck, we care about our team and offer benefits that support your health, growth, and work-life balance. This includes medical, dental, and vision coverage, a 401(k) with a company match, generous paid time off and holiday, paid new parent leave, day care coverage, a generous employee discount, and other great perks.

Tuckernuck Core Values

• Teamwork Makes the Dream Work
• Find the Fun
• Respect
• Start Strong & Finish Strong
• Have Courage

Tuckernuck is an equal opportunity employer and makes employment decisions on the basis of merit. Tuckernuck policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.