Checkout Experience Insights Lead

BAM Ventures; Austin (TX); Hybrid; USD 145,000 - 215,000; Full time

Job summary

PayPal is seeking a Staff Experience Researcher for the Checkout team to uncover deep insights that shape end-to-end purchasing experiences. You will drive survey research and employ a method-agnostic approach while collaborating with partners and stakeholders across the organization.

The role emphasizes strong communication, data-informed decision making, and influence to improve checkout experiences for merchants and consumers.

Qualifications

• 5+ years relevant experience and a Bachelor’s degree.
• 7+ years relevant experience in market research, product strategy and/or marketing.
• Experience conducting research among enterprise merchant decision-makers and developers.
• Experience with analytical tools such as SPSS, Python, R, and/or SAS.

Responsibilities

• Develop clear plans and priorities to gather insights and make data-driven decisions to meet team performance.
• Perform more-complex analysis using highly specialized product knowledge and advanced business expertise.
• Lead functional projects and programs that enhance user experiences based on research findings.
• Design methodologies including user testing, surveys and data analysis understanding of business needs and industry trends.
• Develop and implement research methodologies that optimize user testing and data collection processes.
• Contribute to the continuous improvement of research practices and team efficiencies.

Skills

Survey research

Data analysis

Stakeholder collaboration

Research methods

Education

Bachelor's degree

Tools

SPSS

Python

R

SAS

Job description

PayPal is seeking a Staff Experience Researcher for the Checkout team to uncover deep insights that shape end-to-end purchasing experiences. You will drive survey research and employ a method-agnostic approach while collaborating with partners and stakeholders across the organization.

The role emphasizes strong communication, data-informed decision making, and influence to improve checkout experiences for merchants and consumers.