Checkout & Customer Service Associate

Michaels Stores; Wilkes-Barre (Luzerne County); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Partner discount programs

Job summary

The Michaels Companies Inc. in Wilkes-Barre, PA is seeking a friendly Retail Associate to help customers, locate products, and operate a fast checkout. You will handle cash, enroll customers in rewards programs, and support omni-channel tasks like BOPIS and SFS.

You will assist with stocking and merchandising, including planograms and framing-related duties. Retail or customer service experience is preferred; ability to work in a team, follow SOPs, and maintain store standards is essential for

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Rewards enrollment

BOPIS/SFS

Stocking

Planogram

SISO

Safety compliance

Framing knowledge

Job description

The Michaels Companies Inc. in Wilkes-Barre, PA is seeking a friendly Retail Associate to help customers, locate products, and operate a fast checkout. You will handle cash, enroll customers in rewards programs, and support omni-channel tasks like BOPIS and SFS.

You will assist with stocking and merchandising, including planograms and framing-related duties. Retail or customer service experience is preferred; ability to work in a team, follow SOPs, and maintain store standards is essential for