Checkout & Customer Experience Specialist

Hy-Vee; Perry (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Hy-Vee is hiring a Checker to greet customers, operate the cash register, and ensure accurate payment processing while following store policies. You’ll assist in various store tasks and uphold high standards of service during shifts in a fast-paced retail environment.

The role emphasizes attentiveness to customer needs, teamwork, and adherence to local and store guidelines. Training provided; employment is hourly with opportunities to support promotions and product care.

Qualifications

• Follow detailed written or verbal instructions and work through tasks with a few concrete variables.
• Perform arithmetic calculations involving fractions, decimals, and percentages.
• Understand and follow verbal or demonstrated directions and communicate supply needs orally or in writing.
• Work effectively as part of a team to deliver a great customer experience.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and going out of your way to make every visit a great one.
• Operate the cash register accurately, scanning product and processing all payment types including cash, checks, credit cards, coupons, food stamps, WIC checks, rain checks, in-store charges, and lottery transactions.
• Count back change, issue receipts, and provide cash refunds or credit memorandums for returned merchandise as needed.
• Ensure compliance with local, state, and federal guidelines regarding WIC, food stamps, and the sale of tobacco, liquor, and lottery tickets.
• Place merchandise in bags or boxes, assist courtesy personnel, and support drive-up and carry-out service.
• Stay knowledgeable of item look‑up numbers, department numbers, item features, and weekly ad price changes and sale items.
• Stock, face, and rotate merchandise, clean shelves, understand shelf tags, and take customers to items when requested.
• Keep the register area clean, ensure adequate supplies are available, and report improper cash levels in the cash drawer.
• Verify register balances at the beginning and end of each shift where applicable.
• Communicate clearly on the intercom or telephone and answer customer questions, following up with appropriate personnel as needed.
• Stay aware of your surroundings to support store safety and security
• Assist store management with displays and decorations for special promotions and events as needed
• Assist in other areas of the store as needed and take on special projects as assigned
• Maintain strict adherence to personal hygiene, dress standards, and all Hy‑Vee policies and store guidelines
• Report to work when scheduled and on time

Skills

Written instructions

Verbal instructions

Arithmetic

Teamwork

Job description

Hy-Vee is hiring a Checker to greet customers, operate the cash register, and ensure accurate payment processing while following store policies. You’ll assist in various store tasks and uphold high standards of service during shifts in a fast-paced retail environment.

The role emphasizes attentiveness to customer needs, teamwork, and adherence to local and store guidelines. Training provided; employment is hourly with opportunities to support promotions and product care.