Friendly Cashier & Customer Experience Champion

Hyvee.io; Decorah (IA); On-site; USD 15,000 - 21,000; Full time

Job summary

Hy-Vee is seeking a Checker to join our Grocery team. You will operate the register, assist customers, and help ensure every visit ends on a positive note in a fast-paced retail environment.

The role emphasizes friendly customer service, accuracy with multiple payment methods, and adherence to store policies. Training is provided, with opportunities to contribute to promotions and store operations.

Qualifications

• Follow detailed written or verbal instructions.
• Perform arithmetic calculations involving fractions, decimals, and percentages.
• Understand and follow verbal or demonstrated directions.
• Work effectively as part of a team to deliver a great customer experience.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and going out of your way to make every visit a great one.
• Operate the cash register accurately, scanning product and processing all payment types including cash, checks, credit cards, coupons, food stamps, WIC checks, rain checks, in-store charges, and lottery transactions.
• Count back change, issue receipts, and provide cash refunds or credit memorandums for returned merchandise as needed.
• Ensure compliance with local, state, and federal guidelines regarding WIC, food stamps, and the sale of tobacco, liquor, and lottery tickets.
• Place merchandise in bags or boxes, assist courtesy personnel, and support drive-up and carry-out service.
• Stay knowledgeable of item look-up numbers, department numbers, item features, and weekly ad price changes and sale items.
• Stock, face, and rotate merchandise, clean shelves, understand shelf tags, and take customers to items when requested.
• Keep the register area clean, ensure adequate supplies are available, and report improper cash levels in the cash drawer.
• Verify register balances at the beginning and end of each shift where applicable.
• Communicate clearly on the intercom or telephone and answer customer questions, following up with appropriate personnel as needed.
• Stay aware of your surroundings to support store safety and security.
• Assist store management with displays and decorations for special promotions and events as needed.
• Assist in other areas of the store as needed and take on special projects as assigned.
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines.
• Report to work when scheduled and on time

Skills

Customer service

Cash handling

Teamwork

Attention to detail

Job description

Hy-Vee is seeking a Checker to join our Grocery team. You will operate the register, assist customers, and help ensure every visit ends on a positive note in a fast-paced retail environment.

The role emphasizes friendly customer service, accuracy with multiple payment methods, and adherence to store policies. Training is provided, with opportunities to contribute to promotions and store operations.