Dispatcher

Medstar Transportation; Yakima (WA); On-site; USD 42,000 - 70,000; Full time

Job summary

Medstar Transportation is seeking a Dispatcher to assign trips to drivers, monitor operations, and ensure timely, high-quality service. You will coordinate with the Dispatch Supervisor for billing-ready data and provide responsive customer support including quotes and bookings.

The role requires strong communication, organization, and teamwork, with availability for AM/PM shifts and on-call days. Dispatch software proficiency and a driver training background are preferred.

Qualifications

• High school diploma or GED required.
• Completion of a driver training program is required.
• Must pass criminal background check and drug screening.
• Availability for AM or PM shifts and on-call days.

Responsibilities

• Assign trips to drivers and monitor real-time operations to ensure timely, safe service.
• Coordinate with the Dispatch Supervisor for data review prior to billing.
• Provide responsive customer service, including quotes and trip bookings.
• Utilize dispatch software to manage trips and tours.
• Monitor trip portals and assign trips based on traffic and schedules.
• Assist drivers with trip changes and information gathering.
• Document incidents and service disruptions promptly.
• Collaborate with co-dispatchers to resolve issues.
• Investigate complaints with supporting documentation.

Skills

Communication skills

Customer service

Team collaboration

Organizational skills

Scheduling

Education

High school diploma or GED

Driver training program

Tools

Dispatch software

Job description

WE ARE HIRING! Join our team as a Dispatcher and help us coordinate safe, efficient transportation for our clients.

About the Role:

The Dispatcher is responsible for assigning trips to drivers and providing logistical assistance as needed to ensure each trip is completed timely, efficiently, and with the highest degree of customer service. They monitor real-time operations, communicate with drivers throughout their shifts, and proactively resolve issues to minimize service disruptions and maintain schedule integrity.

Duties and Responsibilities:

• Regularly communicates with drivers to ensure all assigned trips are completed professionally and on time, and that any schedule changes or special requirements are clearly understood.
• Coordinates with the Dispatch Supervisor to collect, review, and approve data prior to submission for billing or accounting purposes.
• Provides responsive customer service over the phone, including quoting estimates, booking trips, and answering general inquiries.
• Works toward proficiency in all dispatch-related software used by the company for booking trips and tours.
• Monitors trip portals and assigns trips to drivers with realistic travel times based on location, traffic, and schedule demands.
• Assists drivers in managing trip adjustments, contacting medical providers, passengers, or agencies for additional information or clarification.
• Ensures all trips are efficiently routed across service areas, utilizing the fastest and most practical routes to maximize driver productivity and minimize delays.
• Maintains accurate and timely trip and tour notes, documenting early or late arrivals, incidents, accidents, and any service disruptions.
• Processes payments for credit card billing in accordance with company procedures.
• Collaborates with co-dispatchers to share information, troubleshoot issues, and implement effective solutions.
• Assists in investigating and resolving complaints, including retrieving and reviewing driver manifests and supporting documentation.
  

Minimum Requirements:

• High school diploma or GED required.
• Prior dispatch experience is preferred; experience in transportation or logistics is a plus.
• Completion of a driver training program is required.
• Must be able to pass a criminal background check.
• Must be able to pass a drug screening.
• Availability to work on AM or PM shifts is required, with on-call availability for additional days as needed.

Other Qualifications:

• Strong communication skills, both verbal and written, with the ability to convey information clearly and professionally.
• Excellent customer service skills with a focus on responsiveness, empathy, and problem resolution.
• Solution-oriented mindset with the ability to remain calm and effective under pressure.
• Proven ability to work collaboratively in a team environment while also being self-motivated and capable of working independently.
• Strong organizational skills with the ability to prioritize tasks, manage time efficiently, and adapt to changing priorities.