Chat Support Specialist — Real-Time Help & Troubleshooting

Chefs; Atlanta (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Chefs in Atlanta, GA is seeking a Chat Support Agent to deliver real-time assistance through online chat, address inquiries, troubleshoot issues, and provide product information with professionalism.

In this role you will manage multiple chats, document interactions, escalate complex issues, and collaborate with teammates to improve customer service. Strong written communication and patience are essential, as is the willingness to learn about our products.

Qualifications

• Excellent written communication and grammar are essential.
• Proven experience in customer service, preferably chat-based.
• Ability to multitask and manage multiple chats simultaneously.
• Familiarity with customer support software and ticketing systems.

Responsibilities

• Respond to customer inquiries via chat promptly and professionally.
• Troubleshoot technical issues and provide appropriate solutions.
• Escalate complex issues to higher-level support when needed.
• Guide customers through website navigation and troubleshooting steps.
• Maintain interaction logs and update customer records in the system.
• Communicate product information and updates to customers.
• Assist in processing orders, cancellations, and refunds as needed.
• Collaborate with team members to improve support processes.
• Follow up with customers to ensure issues are resolved.

Skills

Written communication

Multitasking

Troubleshooting

Ticketing systems

Team collaboration

Empathy

Education

High school diploma

College degree preferred

Tools

Ticketing systems

CRM software

Job description

Chefs in Atlanta, GA is seeking a Chat Support Agent to deliver real-time assistance through online chat, address inquiries, troubleshoot issues, and provide product information with professionalism.

In this role you will manage multiple chats, document interactions, escalate complex issues, and collaborate with teammates to improve customer service. Strong written communication and patience are essential, as is the willingness to learn about our products.