Chat Support Representative - Journeys (Onsite)

Journeys Group; Nashville, Northern (TN, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Paid training

Health insurance

Mental health resources

Education assistance

Domestic partner benefits

Job summary

Journeys Group is seeking a Chat Support Representative for an onsite role in Nashville. You will handle inquiries via phone across orders, promotions, shipments, product details, and returns, while upholding brand standards and delivering exceptional service.

The ideal candidate has 1–2 years in customer service, strong communication, and the ability to work in a fast-paced environment. Weekly pay and paid training are provided, with comprehensive health benefits and ongoing support.

Qualifications

• 1–2 years of customer service or retail experience preferred.
• Strong verbal and written communication skills.
• Ability to thrive in a fast-paced environment and meet performance expectations.
• Proficiency with learning and using new software applications.
• Fluent in English with strong typing skills.

Responsibilities

• Answer customer inquiries by phone about orders, promotions, shipments, and returns.
• Build strong customer relationships to improve retention.
• Collaborate with internal teams for a seamless experience.
• Meet performance metrics such as adherence, handle time, and quality.
• Represent the brand with company values and service excellence.
• Apply coaching and training to improve performance and satisfaction.
• Protect customer information privacy.
• Perform additional duties as needed.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

CRM software

Job description

Chat Support Representative - Journeys (Onsite)

Job Category : Customer Service JY

Requisition Number : PHONE002641

• Posted : August 19, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

As a Customer SupportSpecialist I, you will play a key role in delivering exceptional service to both internal and external customers. You will provide prompt, effective support whileutilizingvarious software applications to resolve inquiries across multiple communication channels. The ideal candidate is a proactive problem-solver with a passion for helping others,strong communicationskills, and the ability to remain calm under pressure.

Job Responsibilities

• Communicate with customers via phone to provide accurate and timely information on orders, promotions, shipments, product details, and returns.
• Foster strong customer relationships to enhance retention and loyalty.
• Work cross-functionally with internal teams to ensure seamless customer experience.
• Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.
• Serve as a brand ambassador by upholding company values and delivering outstanding service.
• Apply coaching, feedback, and training to enhance performance and customer satisfaction.
• Ensure the security and privacy of customer information.
• Performadditionalduties asrequiredto support business operations.

Job Requirements

• High school diploma or GED.
• 1-2 years of customer service or retail experience preferred.
• Strong verbal, written, and interpersonal communication skills.
• Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations.
• Proficiencyin learning and using new software applications.
• Excellent problem-solving and conflict resolution skills.
• Strong attention to detail and ability to multitask effectively.
• Reliable attendance and willingness toworka flexible schedule, including performance-based schedule bidding.
• Fluent in English with strong typing skills (must meetminimumwords-per-minute requirement).

What We Offer

• Weekly Pay:Enjoy the convenience of receiving your pay on a weekly basis
• Paid Training:Start with two weeks of fully paid training to set you up for success
• Supportive Team Environment:Join a collaborative and inclusive team that values your contributions
• Medical, dental, and vision insurance
• Mental health wellness and support resources
• Education assistance and student loan debt repayment support
• Domestic partner allowance
• And more!

Qualifications

Behaviors

Preferred

Detail Oriented

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

Shows intense and eager enjoyment and interest

Motivations

Preferred

Self-Starter

Inspired to perform without outside help

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Education

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.