Journeys - Phone Support Representative - Temp-to-Hire (Onsite)

Journeys; Nashville (TN); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Perfect Attendance Bonus

Weekly Pay

Paid Training

Supportive Team Environment

Job summary

Journeys in Nashville is seeking Seasonal Phone Support Representatives to handle inbound calls, assist with orders and tracking, and provide product information. This contracted role may lead to permanent employment based on performance and business needs.

You will document notes, process orders, and securely handle payments while representing the Journeys brand with professionalism and courtesy. Training is paid, and weekly pay is provided.

Qualifications

• Customer service or retail experience preferred but not required.
• Strong verbal and written English grammar and syntax.
• Ability to connect with customers and respond effectively to their needs.
• Comfortable working in a fast-paced environment while meeting goals.
• Ability to quickly learn, assess issues, and provide clear solutions.
• Professionalism in handling and de-escalating conflicts.
• Must be able to work 40 hours per week in CST business hours.

Responsibilities

• Handle inbound customer calls, assisting with orders, tracking, updates, and cancellations.
• Access customer accounts, document notes, process orders, and handle payments securely.
• Represent Journeys brand and build customer loyalty through personalized interactions.
• Meet attendance requirements and KPIs to maintain high service standards.
• Protect customer data following company policies and security procedures.
• Perform other duties as needed to support business operations.

Skills

Experience

Communication

Interpersonal

Adaptability

Problem-Solving

Conflict Resolution

Availability

Education

High School or better

Job description

Job Category: Other

Requisition Number: JOURN002615

• Full-Time
• On-site

Locations

Showing 1 location

Description

We are seeking dedicated and customer-focused individuals to join our team as Seasonal Phone Support Representatives at Journeys. This contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer calls—assisting with order placements, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers.

Key Responsibilities

• Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.
• Data Management: Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.
• Brand Representation: Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.
• Performance Standards: Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.
• Information Security: Ensure the safety and privacy of customer data by following all company policies and procedures.
• Additional Support: Perform other duties as needed to support overall business operations.

Qualifications

• Experience: Previous customer service or retail experience is preferred but not required.
• Communication Skills: Strong verbal and written communication skills, including proficiency in English grammar and syntax.
• Interpersonal Skills: Ability to connect with customers and respond effectively to their needs.
• Adaptability: Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.
• Problem-Solving: Ability to quickly learn, assess issues, and provide clear and accurate solutions.
• Conflict Resolution: Professionalism in handling and de‑scalating conflicts.
• Availability: Must be able to work 40 hours per week, scheduled in 8‑hour shifts during the following hours of operation (CST):

• Sunday: 10:00 AM – 7:00 PM
• Monday–Friday: 7:00 AM – 8:00 PM
• Saturday: 9:00 AM – 6:00 PM

Note: Business hours may extend during peak times to meet coverage needs.

What We Offer

• Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance
• Weekly Pay: Receive weekly payment every Friday
• Paid Training: Start with two weeks of fully paid training to set you up for success
• Supportive Team Environment: Join a collaborative and inclusive team that values your contributions

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.