Journeys - Phone Support Representative - Temp-to-Hire (Onsite)

Genesco; Nashville (TN); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Weekly pay

Paid training

Perfect attendance bonus

Supportive team environment

Job summary

Journeys in Nashville is hiring Seasonal Phone Support Representatives to handle inbound customer calls, assist with order placements, tracking, updates, and product information. This contracted role may transition to permanent employment based on performance.

You will deliver friendly, accurate service, maintain data integrity, and act as a brand ambassador while meeting attendance and KPI standards. Training is paid and you’ll receive weekly pay with a perfect attendance bonus possibility.

Qualifications

• Prior customer service or retail experience preferred but not required.
• Strong verbal and written communication skills in English.
• Ability to stay organized and accurately document customer interactions.
• Comfortable working in a fast-paced environment while meeting performance goals.

Responsibilities

• Handle inbound customer calls and assist with orders, tracking, updates, and cancellations.
• Provide detailed product and website information to customers.
• Access customer accounts, document notes, process orders, and securely handle payments.
• Represent Journeys brand and build customer loyalty.
• Meet attendance and KPI standards and maintain service quality.
• Perform other duties to support operations.

Skills

Customer service

Clear communication

English proficiency

Attentive listening

Problem-solving

Job description

We are seeking dedicated and customer-focused individuals to join our team as Seasonal Phone Support Representatives at Journeys. This contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer calls-assisting with order placements, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers.

Key Responsibilities:

Customer Interaction:

Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.

Data Management:

Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.

Brand Representation:

Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.

Performance Standards:

Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.

Information Security:

Ensure the safety and privacy of customer data by following all company policies and procedures.

Additional Support:

Perform other duties as needed to support overall business operations.

Qualifications:

Experience:

Previous customer service or retail experience is preferred but not required.

Communication Skills:

Strong verbal and written communication skills, including proficiency in English grammar and syntax.

Interpersonal Skills:

Ability to connect with customers and respond effectively to their needs.

Adaptability:

Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.

Problem-Solving:

Ability to quickly learn, assess issues, and provide clear and accurate solutions.

Conflict Resolution:

Professionalism in handling and de-escalating conflicts.

Availability:

Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST):

• Sunday: 10:00 AM - 7:00 PM
• Monday-Friday: 7:00 AM - 8:00 PM
• Saturday: 9:00 AM - 6:00 PM

Note: Business hours may extend during peak times to meet coverage needs.

What We Offer:

Perfect Attendance Bonus:

Earn an additional $100 per week for maintaining 100% perfect attendance

Weekly Pay:

Receive weekly payment every Friday

Paid Training:

Start with two weeks of fully paid training to set you up for success

Supportive Team Environment:

Join a collaborative and inclusive team that values your contributions