Chat Customer Support Representative - AT&T

OneTouch Direct, LLC; Tampa (FL); Sur place; USD 16 000 - 25 000; Plein temps

Avantages offerts par ce poste

Health care plan (Medical, Dental &amp

Vision plan

Résumé du poste

OneTouch Direct, LLC in Tampa, FL is seeking a Chat Customer Support Representative to assist AT&T customers via chat, delivering friendly, professional help and timely responses.

This full-time role offers 40 hours per week, with overtime opportunities, classroom training, and a supportive environment. Benefits include health care, dental and vision plans, plus monthly bonus opportunities and commissions.

Qualifications

• Excellent written communication skills with a friendly and clear tone.
• Previous experience in a customer service role, particularly in chat support, is a plus.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to handle high volumes of chat interactions efficiently.
• Familiarity with AT&T products and services is advantageous.
• Proficiency with computers and chat support software.
• Strong attention to detail and organizational skills.

Responsabilités

• Respond to customer inquiries via chat with a friendly and professional demeanor.
• Resolve issues and provide information about AT&T products and services.
• Handle customer complaints and questions effectively, ensuring satisfaction.
• Maintain a positive attitude while managing multiple chat interactions simultaneously.
• Document conversations and ensure follow-up where necessary.

Connaissances

Written communication

Chat support experience

Problem solving

Multi-tasking

AT&T product familiarity

Computer & chat software

Attention to detail

Organizational skills

Description du poste

Welcome to OneTouch Direct – where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure their customers receive unparalleled support and service.

We are currently looking for a Chat Customer Support Representative to join our dynamic team! You will be the voice behind the chat, assisting AT&T customers with their inquiries and ensuring they receive top-notch assistance in a timely manner.

GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!

Your Role Will Include:

• Responding to customer inquiries via chat with a friendly and professional demeanor.
• Resolving issues and providing information about AT&T products and services.
• Handling customer complaints and questions effectively, ensuring satisfaction.
• Maintaining a positive attitude while managing multiple chat interactions simultaneously.
• Documenting conversations and ensuring follow-up where necessary.

• Excellent written communication skills with a friendly and clear tone.
• Previous experience in a customer service role, particularly in chat support, is a plus.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to handle high volumes of chat interactions efficiently.
• Familiarity with AT&T products and services is advantageous.
• Proficiency with computers and chat support software.
• Strong attention to detail and organizational skills.

• Monthly COMISSION - To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.

• Full-Time Hours: 40 hours per week schedule, with overtime opportunities!

• GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
• Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits: Health Care Plan (Medical, Dental & Vision)
• Growth: Opportunity for professional advancement as we grow!
• Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups