Full-Time Chat Support Agent — Bonuses & Growth Opportunities

OneTouch Direct, LLC; Tampa (FL); On-site; USD 16,000 - 25,000; Full time

Benefits offered by this job

Health care plan (Medical, Dental &amp

Vision plan

Job summary

OneTouch Direct, LLC in Tampa, FL is seeking a Chat Customer Support Representative to assist AT&T customers via chat, delivering friendly, professional help and timely responses.

This full-time role offers 40 hours per week, with overtime opportunities, classroom training, and a supportive environment. Benefits include health care, dental and vision plans, plus monthly bonus opportunities and commissions.

Qualifications

• Excellent written communication skills with a friendly and clear tone.
• Previous experience in a customer service role, particularly in chat support, is a plus.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to handle high volumes of chat interactions efficiently.
• Familiarity with AT&T products and services is advantageous.
• Proficiency with computers and chat support software.
• Strong attention to detail and organizational skills.

Responsibilities

• Respond to customer inquiries via chat with a friendly and professional demeanor.
• Resolve issues and provide information about AT&T products and services.
• Handle customer complaints and questions effectively, ensuring satisfaction.
• Maintain a positive attitude while managing multiple chat interactions simultaneously.
• Document conversations and ensure follow-up where necessary.

Skills

Written communication

Chat support experience

Problem solving

Multi-tasking

AT&T product familiarity

Computer & chat software

Attention to detail

Organizational skills

Job description

OneTouch Direct, LLC in Tampa, FL is seeking a Chat Customer Support Representative to assist AT&T customers via chat, delivering friendly, professional help and timely responses.

This full-time role offers 40 hours per week, with overtime opportunities, classroom training, and a supportive environment. Benefits include health care, dental and vision plans, plus monthly bonus opportunities and commissions.