Customer Service Representative - AT&T

OneTouch Direct; United States; On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive hourly pay plus uncapped commissions

Weekly bonus payouts and bi-weekly hourly paychecks

Daily and weekly incentives

Referral program: earn up to $2,000 per person

Job summary

OneTouch Direct is seeking a Call Center Customer Service Representative to join our dynamic team. You will engage directly with our customers, primarily assisting ATT inquiries, delivering exceptional service and support.

This full-time role includes a 40 hours per week schedule with competitive hourly pay and commissions. Candidates should have strong communication skills and a passion for helping others. Enjoy a fun, diverse culture with benefits including bonuses and a referral program.

Qualifications

• Strong verbal communication and interpersonal skills.
• A customer-focused mindset and passion for helping others.
• Ability to work in a fast-paced environment while handling multiple tasks.

Responsibilities

• Manage inbound calls with professionalism and enthusiasm.
• Utilize problem-solving skills to troubleshoot and resolve customer issues.
• Document customer interactions and maintain accurate records.

Skills

Strong verbal communication

Customer-focused mindset

Ability to multitask

Proficiency in computer applications

Education

High School Diploma or equivalent

Job description

Call Center Customer Service Representative

Join our dynamic team at OneTouch Direct and become a key player in delivering exceptional customer service! Our Call Center Customer Service Representatives engage directly with customers, handling inquiries and resolving issues to deliver an outstanding experience.

As a representative of our valued clients, you will primarily work with ATT customers, providing support and guidance on their inquiries regarding products and services.

KEY RESPONSIBILITIES

• Manage inbound calls with professionalism and enthusiasm while addressing customer inquiries.
• Utilize your problem‑solving skills to troubleshoot and resolve customer issues effectively.
• Document customer interactions and maintain accurate records to ensure continuity of service.
• Educate customers about services and promotions to enhance their experience.
• Collaborate with team members to improve overall service delivery and customer satisfaction.

Join us at OneTouch Direct, where your customer service skills can shine!

SHIFT

Available shifts may include flexible hours, including evenings and weekends.

Requirements

• Strong verbal communication and interpersonal skills.
• A customer-focused mindset and passion for helping others.
• Ability to work in a fast-paced environment while handling multiple tasks.
• Proficiency in computer applications and systems.
• Previous experience in customer service or call center preferred but not required.
• High School Diploma or equivalent is required.
• Full‑Time Hours: 40 hours per week schedule
• Competitive hourly pay plus uncapped commissions paid out weekly
• Weekly bonus payouts and bi‑weekly hourly paychecks
• Classroom training and ongoing support for success
• Daily and weekly incentives creating a fun, competitive, and rewarding environment
• We welcome a diverse, welcoming culture with Employee Resource Groups
• Referral program: earn up to $2,000 per person