Customer Service Representative – Remote

OneTouch Direct, LLC; United States; Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Life insurance

Paid time off

Training opportunities

Work-from-home

Job summary

OneTouch Direct, LLC is seeking a Remote Customer Service Representative to join its growing contact center team. You will be the first point of contact, handling inquiries, resolving concerns, and delivering accurate product support from your home office.

The role requires clear communication, problem-solving, and the discipline to perform well remotely while meeting service quality standards. Weekend or overtime opportunities may be available, with full-time hours and benefits.

Qualifications

• 1–2 years of customer service experience preferred.
• Excellent verbal and written communication skills.
• Ability to work independently and manage time in a remote setting.
• Must reside in the San Antonio, Texas region.
• Reliable internet connection and a suitable home office environment.

Responsibilities

• Respond to customer inquiries through phone, email, and chat in a professional and timely manner.
• Assist customers with troubleshooting issues and provide effective solutions.
• Process customer orders, updates, modifications, and returns accurately.
• Escalate complex customer concerns to senior team members when required.
• Maintain detailed customer records and ensure accurate information handling.
• Provide feedback and suggestions to improve customer service processes.
• Deliver a positive customer experience while meeting service quality standards.

Skills

Customer service

Remote work

Communication

Time management

Education

High School Diploma

Job description

OneTouch Direct is seeking a dedicated Remote Customer Service Representative to join its growing contact center team. The company provides customer support solutions for leading organizations and is looking for professionals who can deliver excellent service while working from home.

The selected candidate will serve as the first point of contact for customers, handling inquiries, resolving concerns, and providing accurate support for products and services. This role is ideal for individuals with strong communication skills, problem-solving abilities, and the discipline to work effectively in a remote environment.

Key Responsibilities:

• Respond to customer inquiries through phone, email, and chat in a professional and timely manner.
• Assist customers with troubleshooting issues and provide effective solutions.
• Process customer orders, updates, modifications, and returns accurately.
• Escalate complex customer concerns to senior team members when required.
• Maintain detailed customer records and ensure accurate information handling.
• Provide feedback and suggestions to improve customer service processes.
• Deliver a positive customer experience while meeting service quality standards.

Requirements:

• High School Diploma or equivalent qualification.
• 1-2 years of customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to work independently and manage time effectively in a remote setting.
• Reliable internet connection and a suitable home office environment.
• Previous call center or remote customer support experience is an advantage.
• Must currently reside in the San Antonio, Texas region.

Strong knowledge of:

• Customer Service Operations
• Call Center Support
• Customer Issue Resolution
• Remote Work Communication
• Order Processing and Account Support

Required Equipment:

• Windows 11 or higher laptop or desktop computer (Mac, Surface, and Chromebook not accepted).
• Hardwired ethernet internet connection.
• USB noise-canceling headset (wireless headsets not accepted).
• Webcam (external or built-in).
• Minimum internet speed of 50 Mbps download and 25 Mbps upload.

Benefits:

• Full-time schedule with 40 hours per week and overtime opportunities.
• Medical, dental, and vision healthcare coverage.
• Retirement plan options including 401(k).
• Life insurance coverage.
• Paid time off including vacation, sick leave, and public holidays.
• Training and professional development opportunities.
• Work-from-home flexibility.