Charter Operations Specialist

Jobtailor; Las Vegas (NV); On-site; USD 32,000 - 54,000; Full time

Job summary

Jobtailor in Las Vegas is seeking a proactive guest relations associate to support hotel and charter operations. You will monitor emails, respond to chats, and assist with reservation validation using Skyforce and LMS while maintaining accuracy and courtesy.

The role requires strong communication, problem-solving, and the ability to adapt to changing priorities, including outbound calls, handling upset guests, and collaborating with the call center and operations teams.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years Hotel / Casino / Call Center / Charter Operations experience preferred.
• Strong computer knowledge of Excel preferred.
• Ability to communicate in English is required.
• Strong guest relations skills are required.
• Must be able to communicate well in person, on the telephone and in correspondence.
• Must be able to deal with upset customers and deliver unwelcome news.
• Must be able to pivot from day to day and hour to hour depending on the needs of the business.

Responsibilities

• Day to day monitoring, replies, and escalation for inbound email boxes.
• Supporting the call center team through reviewing and quickly replying to chat.
• Validating Skyforce (Charter Software) reservations are accurately reflected in LMS and all reporting.
• Make outbound calls as necessary, including waitlisted guests, missing TPA’s and delay notifications.
• Receiving inbound calls as necessary, including during high call volumes and callbacks from guests.
• Research reservations and/or questions from charter operations, revenue management or call center teams.
• TPA auditing to ensure all TPA’s are received before flight departs.
• Provide general support for the entire charter operations team.

Skills

Guest Relations

Communication

Problem Solving

Adaptability

Call Center Support

Education

High School Diploma or equivalent

Tools

Skyforce

LMS

Job description

Jobtailor in Las Vegas is seeking a proactive guest relations associate to support hotel and charter operations. You will monitor emails, respond to chats, and assist with reservation validation using Skyforce and LMS while maintaining accuracy and courtesy.

The role requires strong communication, problem-solving, and the ability to adapt to changing priorities, including outbound calls, handling upset guests, and collaborating with the call center and operations teams.