Charter Operations Specialist I (Hybrid)

Caesars Entertainment; Las Vegas (NV); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Caesars Entertainment in Las Vegas is seeking a Charter Operations I to support charter guests, manage emails and chat, and validate reservations across Skyforce and LMS. You may also handle outbound calls and assist the charter operations team daily.

The role requires 1-3 years in hotel/casino/call center or charter operations, strong Excel skills, and solid guest relations with English communication. Hybrid work in Las Vegas area offered.

Qualifications

• High School Diploma or equivalent is required.
• 1-3 years Hotel / Casino / Call Center / Charter Operations experience preferred.
• Strong computer knowledge of Excel preferred.
• Ability to communicate in English is required.
• Strong guest relations skills are required.

Responsibilities

• Day-to-day monitoring, replies, and escalation for inbound email boxes.
• Supporting the call center team through reviewing and quickly replying to chat.
• Validating Skyforce reservations are accurately reflected in LMS and all reporting.
• Make outbound calls as necessary, including waitlisted guests and delay notifications.
• Receiving inbound calls as necessary when call center volumes rise.
• Research reservations and questions from charter operations, revenue management, or call center teams.
• TPA auditing to ensure all TPA’s are received before flight departs.
• General support for the entire charter operations team.

Skills

Call Center Experience

Customer Service

Microsoft Excel

Charter Operations

Education

High School Diploma or equivalent

Job description

Caesars Entertainment in Las Vegas is seeking a Charter Operations I to support charter guests, manage emails and chat, and validate reservations across Skyforce and LMS. You may also handle outbound calls and assist the charter operations team daily.

The role requires 1-3 years in hotel/casino/call center or charter operations, strong Excel skills, and solid guest relations with English communication. Hybrid work in Las Vegas area offered.