Ops Travel Coordinator

Sun Country, Inc.; Minneapolis (MN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health plans

HSA/FSA options

Free standby travel for employees

401(k) match

Paid Time Off

Paid holidays

Life insurance

Employee Assistance Program

Wellness incentives

Job summary

Sun Country Airlines is seeking a Travel Operations Coordinator to manage travel logistics for crewmembers and maintenance technicians. You will book hotels, ground transportation, and deadhead flights while ensuring compliance with labor agreements and company policies.

Responsibilities include real-time disruption support, auditing travel arrangements, and serving as the primary liaison with vendors to ensure cost-effective, timely travel and seamless operations.

Qualifications

• High School Diploma or equivalent, required.
• Minimum one year aviation operations experience.
• Previous experience in travel planning or customer service.
• Strong organizational skills and attention to detail to manage multiple travel arrangements simultaneously.

Responsibilities

• Book current and future hotel, ground transportation and deadhead flights for crewmembers and maintenance technicians in accordance with labor agreements and company requirements and policies.
• Provide real time support for travel disruptions, including hotel check-in issues, transportation delays, flight delays, and last-minute changes.
• Audit and fulfill daily travel needs, booking, updating, and confirming reservations through phone, email, and electronic systems.
• Serve as the primary liaison with contracted vendors while managing travel requirements to ensure contracted performance standards are met.
• Audit travel processes, identifying opportunities for improved efficiency, cost savings, and enhanced service delivery.
• Maintain knowledge of union agreements and company policies pertaining to ops travel requirements.
• Ensure all travel arrangements comply with internal policies, labor agreements, and operational requirements.
• Perform other duties as assigned by management to support department and company goals.

Skills

Aviation operations experience

Customer service

Organizational skills

Education

High School Diploma

Job description

We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlinesprovides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Travel Operations Coordinatoryou’ll enjoy these benefits and more:

• PPO and high-deductible health plans
• Health savings accounts (HSA and FSA)
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

Travel Operations Coordinator Overview:

Sun Country Airlines is seeking an Ops Travel Coordinator who will play a critical role in ensuring the safe, efficient, and cost-effective travel logistics of crewmembers and maintenance Technicians. This position is responsible for day-to-day booking, auditing, and oversight of travel arrangements, including hotels, ground transportation, and deadhead flights. The Ops Travel Coordinator(s) are the central point of contact, to ensure operational integrity by managing immediate travel requirements and proactive planning for future travel needs.

Essential Roles and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Book current and future hotel, ground transportation and deadhead flights for crewmembers and maintenance technicians in accordance with labor agreements and company requirements and policies.
• Provide real time support for travel disruptions, including but not limited to, hotel check-in issues, ground transportation delays, flight delays, and last-minute changes.
• Audit and fulfill daily travel needs, booking, updating, and confirming reservations through phone, email, and electronic systems)).
• Serve as the primary liaison with contracted vendors while managing travel requirements to ensure contracted performance standards are met.
• Audit travel processes, identifying opportunities for improved efficiency, cost savings, and enhanced service delivery.
• Maintain a high level of knowledge regarding union agreements and company policies pertaining to ops travel requirements.
• Ensure all travel arrangements comply with internal policies, labor agreements, and operational requirements.
• Perform other duties as assigned by management to support department and company goals.

Required Qualifications:

• High School Diploma or equivalent, required
• Minimum one year aviation operations experience
• Previous experience in travel planning or customer service
• Strong organizational skills and attention to detail to manage multiple travel arrangements simultaneously

Preferred Qualifications

• Internal Customer Focus: Committed to meeting the needs of crewmembers and maintenance technicians with professionalism, urgency, and attention to detail.
• Crisis Management: Maintains composure while managing real time travel issues during irregular operations or disruptions.
• Collaboration: Builds strong partnerships with Crew Scheduling, Charters, SOC, internal teams, external vendors, and leadership to ensure seamless travel operations.
• Operational Awareness: Understands how crew travel impacts the broader flight schedule and company operations.
• Process & Cost Optimization: Identifies opportunities for efficiency and savings.

Compensation:

Pay: $18.50 USD per hour. This is the base compensation for this role.

Classification:

Full-Time, Non-Exempt

Work Location:

Minneapolis, MN (onsite)

Supervisory Responsibility:

None

Office-based position, primarily sedentary, computer based with constant phone and email and other electronic communication. Fast-paced, detail-oriented environment requires proactive decision-making. May require extended hours and variable scheduling during weather events, irregular operations, or high travel demand for Scheduled Service, Charter and Cargo flying.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Duties:

The above statements are intended to provide a summary of key responsibilities and the anticipated work environment of an accountant. They are not intended to be an all-inclusive listing of job duties. Position expectations may change as the needs, or the requirements of the organization evolve.

AAP/EEO Statement:

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Sun Country Airlines respects and values every employee’s contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.