Charter Bus Dispatcher – On-Time Scheduling & Service

Avalon Transportation; Charlotte (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k)

Medical, Dental & Vision insurance

Paid vacation, sick leave & holiday

Job summary

Avalon Transportation is seeking a Dispatcher to ensure on-time pickup and real-time vehicle tracking. You will manage driver communications, handle customer calls, and oversee vehicle check-ins and check-outs while maintaining high service levels.

Ideal candidates bring dispatch and customer service experience, strong communication, and the ability to multitask in a fast-paced environment. Weekend/holiday shifts are required with flexible scheduling.

Qualifications

• Experience in transportation or related training.
• Knowledge of safety rules and regulations for commercial transport.
• Minimum 1 year dispatching experience in transportation.
• Strong English and communication skills.
• Able to multitask and prioritize work.

Responsibilities

• Act as liaison between Operations and Maintenance.
• Schedule Drivers and Vehicles.
• Communicate with Drivers on schedule and customer needs.
• Verify Hours of Service and Fit for Duty.
• Record on-time performance and issues.
• Coordinate last-minute changes with Sales, Maintenance and Drivers.
• Provide concierge-grade customer service to customers.
• Update GPS route/equipment status and monitor status.
• Audit Driver credentials and logs.

Skills

Dispatching

Customer service

Communication

Multitasking

Hours of Service knowledge

Tools

GPS systems

Microsoft Office

Routing platforms

Job description

Avalon Transportation is seeking a Dispatcher to ensure on-time pickup and real-time vehicle tracking. You will manage driver communications, handle customer calls, and oversee vehicle check-ins and check-outs while maintaining high service levels.

Ideal candidates bring dispatch and customer service experience, strong communication, and the ability to multitask in a fast-paced environment. Weekend/holiday shifts are required with flexible scheduling.