Charlotte Respite Peer Support Specialist – 2nd Shift
Promise Resource Network Inc.
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Benefits offered by this job
Job summary
Promise Resource Network Inc. in Charlotte, NC seeks a Respite Peer Support Specialist for the 2nd shift to provide trauma-sensitive peer support within the Respite program.
The role involves advocacy, connecting guests with resources, and facilitating recovery-focused activities in a compassionate setting. The position requires NC Certified Peer Support Specialist credentials, lived experience with mental health/substance use, and strong communication skills.
Qualifications
- North Carolina Certified Peer Support Specialist required.
- Lived experience with substance use disorder and/or mental health challenges and eligibility for NC PSS certification.
- Strong communication and active listening skills; ability to work in trauma-informed care settings.
- Ability to use computer software for word processing, spreadsheets, databases and presentation.
- Valid NC Driver’s license required.
Responsibilities
- Provide trauma-sensitive peer-to-peer support within the Respite context.
- Assist with connection to mental health services, housing and benefits, and local resources.
- Offer 24-hour peer warm line support as needed.
- Maintain a clean, safe environment and assist with housekeeping duties.
- Collaborate with the Respite team and communicate openly with staff.
- Support guests through all phases of stay and discharge planning.
Skills
Education
Job description
Job Categories: Peer Support Specialist
Job Types: Full Time
Job Locations: Charlotte NC
Salary: $18-21 per hour
Full-time role. Pay is $18 – $21/hr based on experience. Benefits include health insurance, dental insurance, vision insurance, sick time, PTO, 401K, EAP, life insurance (optional), and short-term/long-term disability.
About Promise Resource Network
Promise Resource Network is a nonprofit survivor-led organization that disrupts illness-based approaches to mental health and substance use by understanding the impacts of trauma and supporting healing, wellness, and recovery
About The Position
The Respite Peer Support Specialist will provide trauma-sensitive peer-to-peer support within the context of the peer Respite. Supports offered will include advocacy, providing information and opportunities to connect to local resources, support around housing and benefits, one on one mutual support and group support, as well as managing the peer support warm line if needed.
Location: Charlotte, NC
Job Type: Full-time
Description This opening is for 2nd shift
Responsibilities
- Share personal experience, encourage mental health wellness and recovery, and validate different pathways of recovery.
- Assist in connection with mental health services, community resources, and other services as needed.
- Knowledge of trauma-informed care, theories, principles, and practices
- Provide telephone support to peers in the community through the 24-hour peer warm line.
- Help maintain a clean, safe, and secure environment. Cleaning duties as assigned.
- Manage downtime with guests focusing on wellness and recovery activities.
- Work cooperatively with the Respite team and maintain clear, honest, and respectful communication with team members.
- Offer peer-to-peer support to guests during all phases of their stay (pre-arrival, arrival, a time during guests’ stay, departure/discharge plan, after-care planning)
- Work as a part of a team to create a bed-and-breakfast-like and healing physical environment.
- Belief in the recovery potential of all people with MH/SA challenges and committed to the philosophy of peer support.
- Ability to recognize the difference between and mental health crisis, in which unconditional support is effective, and a mental health emergency, requiring 911, mobile crisis, and/or other supports.
- Ability to self-reflect, receive feedback, guidance, training, and mentoring to grow in your skills and knowledge.
- Documentation, tracking, and reporting as required.
- All other duties as assigned by CEO, Executive team, Leadership team.
Qualifications
- Current North Carolina Certified Peer Support Specialist.
- Lived experience with substance use disorder and/or mental health challenges, meeting eligibility requirements for NC PSS certification.
- Belief in the recovery potential of all people and is committed to the philosophy of peer support by reinforcing their ability to work and/or achieve personal goals.
- Ability to receive guidance, training, and mentoring to grow skills and knowledge.
- Demonstrates leadership by modeling PRN’s mission, values, philosophy, and guidance to team members.
- Demonstrates taking personal responsibility, being dependable, reliable, working as a team player, and utilizing personal determination skills.
- Demonstrates honesty, integrity, is ethical and approachable.
- Ability to interact effectively with the public, providers, and other stakeholders.
- Committed to personal recovery and wellness and has a personal history of recovery and lived experiences in seeking and receiving crisis-based support.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
- Commitment to the mission and values of the organization.
- Excellent communication skills (oral and written) using active and reflective listening, asking curious questions, validating others’ experiences, remaining non-judgmental, and demonstrating effective conflict resolution skills.
- Knowledge of a variety of computer software applications in word processing, spreadsheets, databases and presentation.
- Must have a valid NC Driver’s license.
Salary: $18 – $21 per hour
PRN believes that all persons are entitled to equal employment opportunity. We do not discriminate against our employees or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual preference, sexual orientation, physical handicap or medical condition. Equal Employment Opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.
- Mission-Driven Impact: Be part of a team that makes real change in people’s lives every day. Your work will directly contribute to transforming communities and empowering individuals on their recovery journeys.
- Dynamic Work Environment: Every day brings new challenges and opportunities to make a difference. From one-on-one support to community outreach, you’ll experience a variety of impactful work.
- Growth Opportunities: At PRN, we’re invested in your growth. We provide ongoing training, peer support certification, and opportunities to advance into leadership roles or specialize in areas like advocacy and recovery.
- Comprehensive Training: Become a certified Peer Support Specialist and gain expertise in trauma-informed care, person-centered planning, and more.
- Supportive Culture: We’re committed to fostering a positive, collaborative environment where everyone is respected, empowered, and valued.
- Meaningful Impact: Every day, you’ll help individuals find their way to recovery and a better quality of life, knowing your work makes a tangible difference.
Equal Opportunity Employer
PRN is committed to creating an inclusive workplace. We welcome applications from people of all backgrounds and do not discriminate on the basis of race, gender, religion, sexual orientation, or physical ability.
Join the PRN Family. Together, we can make a difference.
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Charlotte
Hub Hours
Monday – Friday
8:30 am – 12:00 pm
Every Other Friday
10:00 am – 12:00 pm
Saturday – Sunday
CLOSED
View Hub Calendar
Café Hours
Monday – Friday
12:00 pm – 3:30 pm
Saturday – Sunday
CLOSED
View Café Calendar
Office
704-390-7709
Address
1401 E. 7th St.
Charlotte, NC 28204
Respite
Open 24/7
704-390-7716
Raleigh
Hub Hours
Monday – Wednesday
8:30 am – 1:00 pm
Thursday
8:30 am – 4:00 pm
Friday
8:30 am – 1:00 pm
Saturday – Sunday
CLOSED
View Hub Calendar
Café Hours
Monday – Wednesday
1:00 pm – 3:30 pm
Thursday
4:00 pm – 7:30 pm
Friday
1:00 pm – 3:30 pm
Saturday – Sunday
CLOSED
View Café Calendar
Office
919-296-1580
Address
310 N. Harrington St.
Raleigh, NC 27601
Respite
Open 24/7
919-307-8149
Cabarrus
Respite Hours
Open 24/7
Phone
(980) 206-0266
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