Chargeback Specialist (Fully Remote)

Weave; United States; Teletrabalho; USD 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote position

Inclusive workplace

Resumo da oferta

Weave is seeking a Disputes Specialist to manage a guided caseload of merchant disputes, ensuring timely updates and clear communication with merchants. You will gather evidence and submit responses using established checklists and workflows, and oversee the collection and return of disputed funds with precise financial records.

This fully remote role is based in Mexico and reports to a US-based Payments Risk Manager.

Qualificações

• Proven ability to manage disputes with attention to detail.
• Ability to explain complex topics clearly in writing and speech.
• Strong analytical skills to investigate information and develop solutions.

Responsabilidades

• Manage a guided caseload of disputes with timely updates and clear merchant communication.
• Gather evidence and submit responses using established checklists and workflows.
• Oversee collection and return of disputed funds with accurate financial records.

Conhecimentos

Dispute management

Written & verbal communication

Analytical mindset

Organization

Ferramentas

Salesforce

Descrição da oferta de emprego

• Manage a guided caseload of disputes, ensuring timely updates and clear merchant communication.
• Gather evidence and submit responses using established checklists and workflows.
• Oversee collection and return of disputed funds, maintaining accurate financial records.

What You Will Need:

• Exceptional organization and meticulous attention to detail.
• Strong written and verbal communication to explain complex topics simply.
• Analytical mindset to investigate information and formulate effective solutions.

What Will Make Us Love You:

• Self-motivated eagerness to learn card network regulations and industry best practices.
• Background with Salesforce to create and manage cases.
• Fully remote position based in Mexico, reporting to a US-based Payments Risk Manager.
• Equal opportunity employer committed to an inclusive workplace.

Weave

Weave provides a customer communication platform that helps small businesses manage calls, texts, and payments. The company fosters an inclusive, remote-friendly culture and is committed to supporting employees who are eager to learn and solve problems.