Chargeback & Disputes Analyst - Data-Driven Risk Expert

MDAEdge; Holladay (UT); On-site; USD 52,000 - 76,000; Full time

Job summary

MDAEdge in Holladay, UT seeks a Chargeback Analyst to support the Payment and Risk Operations team, handling chargeback disputes, merchant disputes, reconciliation processes, and customer communications with a solid knowledge of payment card risk management.

The role requires a detail-oriented, tech-savvy individual who can make independent decisions in a fast-paced environment and leverage Excel for data analysis and reporting.

Qualifications

• Minimum 2 years in chargeback/payment card risk management.
• Minimum 2 years in customer service.
• Strong data analysis and investigative reporting skills.
• Proficient in Excel and reporting tools.

Responsibilities

• Review, research, and submit outgoing chargeback disputes to processors.
• Prepare representment letters for merchant disputes.
• Update and track chargeback status to ensure timely resolution.
• Respond to documentation requests via email and phone.
• Ensure dispute milestones are met within timeframes.
• Maintain accurate records of chargebacks and related transactions.

Skills

Chargeback management

Customer service

Data analysis

Excel

Investigative reporting

Independent decision making

Communication

Tools

Excel

MS Office

Job description

MDAEdge in Holladay, UT seeks a Chargeback Analyst to support the Payment and Risk Operations team, handling chargeback disputes, merchant disputes, reconciliation processes, and customer communications with a solid knowledge of payment card risk management.

The role requires a detail-oriented, tech-savvy individual who can make independent decisions in a fast-paced environment and leverage Excel for data analysis and reporting.