Chargeback Analyst

MDAEdge; Murray (UT); On-site; USD 45,000 - 70,000; Full time

Job summary

The Chargeback Analyst at MDAEdge will join the Payment and Risk Operations team to manage chargeback disputes, merchant disputes, reconciliation, and customer communications. You will investigate discrepancies and ensure timely resolution while maintaining compliance with industry standards.

Ideal candidates have at least 2 years in chargeback or payment card risk management, strong data analysis skills, and proficiency in Excel.

Qualifications

• Minimum 2 years of chargeback/payment card risk management experience.
• Minimum 2 years of customer service experience.
• Strong data analysis and investigative reporting skills.
• Proficiency in Excel and other tools for spreadsheets, models and reports.

Responsibilities

• Issuing Chargeback Management: review, research, investigate, and submit disputes.
• Merchant Dispute Handling: prepare representment letters for disputes.
• Chargeback Reconciliation: update and track status for timely resolution.
• Customer Communication: respond to documentation requests via email/phone.
• Compliance & Performance Standards: meet dispute milestones within timeframes.
• Data Management: maintain records related to chargebacks and transactions.

Skills

Chargeback Management

Customer Service

Data Analysis

Dispute Investigation

Excel

Independent Decision Making

Tools

Excel

CRM Software

Job description

Job Summary: The Chargeback Analyst will be an integral part of the Payment and Risk Operations team, responsible for managing chargeback disputes, merchant disputes, reconciliation processes, and customer communication. This role requires a strong understanding of payment card risk management, with expertise in investigating transaction discrepancies, processing disputes, and maintaining compliance with industry standards. The ideal candidate will be detail-oriented, tech-savvy, and capable of making independent decisions in a fast-paced environment.
Key Responsibilities:

• Issuing Chargeback Management: Review, research, investigate, and submit outgoing chargeback disputes to processors.
• Merchant Dispute Handling: Review, research, and prepare representment letters for incoming merchant disputes.
• Chargeback Reconciliation: Update and track chargeback status to ensure timely resolution.
• Customer Communication: Respond to documentation requests via email and phone calls professionally.
• Compliance & Performance Standards: Ensure dispute milestones are met within required timeframes.
• Data Management: Maintain accurate records related to chargebacks, disputes, and financial transactions.

Education & Experience Requirements:

• Minimum 2 years of chargeback/payment card risk management experience (required).
• Minimum 2 years of customer service experience (required).
• Strong data analysis and investigative reporting skills.
• Ability to resolve transaction/payment issues independently without complete process guidance.
• Clear and effective communication skills for managing customer interactions.
• Proficiency in Excel and other tools for creating spreadsheets, models, and reports.
• Ability to make sound judgment calls in dispute resolution.

Core Competencies:

• Fast Learner & Tech-Savvy
• Excellent Communicator
• Reliable Team Player
• Attention to Detail
• Self-Starter & Problem-Solver
• Thrives in a Fast-Paced Environment
• Independent Decision Maker with Strong Analytical Skills

Work Schedule & Hiring Process:

• Work Hours: 9 AM – 6 PM CST

Interview Process:

• Round 1: Hiring Manager (Zoom Interview)
• Round 2: Team Lead (Zoom Interview)