Chargeback Analyst

MDAEdge; West Jordan (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

MDAEdge in the United States is seeking a Chargeback Analyst to join the Payment and Risk Operations team. You will manage chargeback disputes, merchant disputes, reconciliation processes, and customer communication in a fast-paced environment.

The role requires strong payment card risk management knowledge, attention to detail, and ability to work independently. Proficiency with Excel and data analysis is essential, as is clear communication with processors, merchants, and customers.

Qualifications

• Minimum 2 years of chargeback/payment card risk management experience.
• Minimum 2 years of customer service experience.
• Strong data analysis and investigative reporting skills.
• Ability to resolve transaction/payment issues independently without complete process guidance.

Responsibilities

• Issuing Chargeback Management: Review, research, investigate, and submit outgoing chargeback disputes to processors.
• Merchant Dispute Handling: Review, research, and prepare representment letters for incoming merchant disputes.
• Chargeback Reconciliation: Update and track chargeback status to ensure timely resolution.
• Customer Communication: Respond to documentation requests via email and phone calls professionally.
• Compliance & Performance Standards: Ensure dispute milestones are met within required timeframes.
• Data Management: Maintain accurate records related to chargebacks, disputes, and financial transactions.

Skills

Chargeback risk management

Data analysis

Customer service

Communication

Independent decision making

Tools

Excel

Job description

Job Summary: The Chargeback Analyst will be an integral part of the Payment and Risk Operations team, responsible for managing chargeback disputes, merchant disputes, reconciliation processes, and customer communication. This role requires a strong understanding of payment card risk management, with expertise in investigating transaction discrepancies, processing disputes, and maintaining compliance with industry standards. The ideal candidate will be detail-oriented, tech-savvy, and capable of making independent decisions in a fast-paced environment.
Key Responsibilities:

• Issuing Chargeback Management: Review, research, investigate, and submit outgoing chargeback disputes to processors.
• Merchant Dispute Handling: Review, research, and prepare representment letters for incoming merchant disputes.
• Chargeback Reconciliation: Update and track chargeback status to ensure timely resolution.
• Customer Communication: Respond to documentation requests via email and phone calls professionally.
• Compliance & Performance Standards: Ensure dispute milestones are met within required timeframes.
• Data Management: Maintain accurate records related to chargebacks, disputes, and financial transactions.

Education & Experience Requirements:

• Minimum 2 years of chargeback/payment card risk management experience (required).
• Minimum 2 years of customer service experience (required).
• Strong data analysis and investigative reporting skills.
• Ability to resolve transaction/payment issues independently without complete process guidance.
• Clear and effective communication skills for managing customer interactions.
• Proficiency in Excel and other tools for creating spreadsheets, models, and reports.
• Ability to make sound judgment calls in dispute resolution.

Core Competencies:

• Fast Learner & Tech-Savvy
• Excellent Communicator
• Reliable Team Player
• Attention to Detail
• Self-Starter & Problem-Solver
• Thrives in a Fast-Paced Environment
• Independent Decision Maker with Strong Analytical Skills

Work Schedule & Hiring Process:

• Work Hours: 9 AM – 6 PM CST

Interview Process:

• Round 1: Hiring Manager (Zoom Interview)
• Round 2: Team Lead (Zoom Interview)