Chargeback & Dispute Specialist

MDAEdge; West Jordan (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

MDAEdge in the United States is seeking a Chargeback Analyst to join the Payment and Risk Operations team. You will manage chargeback disputes, merchant disputes, reconciliation processes, and customer communication in a fast-paced environment.

The role requires strong payment card risk management knowledge, attention to detail, and ability to work independently. Proficiency with Excel and data analysis is essential, as is clear communication with processors, merchants, and customers.

Qualifications

• Minimum 2 years of chargeback/payment card risk management experience.
• Minimum 2 years of customer service experience.
• Strong data analysis and investigative reporting skills.
• Ability to resolve transaction/payment issues independently without complete process guidance.

Responsibilities

• Issuing Chargeback Management: Review, research, investigate, and submit outgoing chargeback disputes to processors.
• Merchant Dispute Handling: Review, research, and prepare representment letters for incoming merchant disputes.
• Chargeback Reconciliation: Update and track chargeback status to ensure timely resolution.
• Customer Communication: Respond to documentation requests via email and phone calls professionally.
• Compliance & Performance Standards: Ensure dispute milestones are met within required timeframes.
• Data Management: Maintain accurate records related to chargebacks, disputes, and financial transactions.

Skills

Chargeback risk management

Data analysis

Customer service

Communication

Independent decision making

Tools

Excel

Job description

MDAEdge in the United States is seeking a Chargeback Analyst to join the Payment and Risk Operations team. You will manage chargeback disputes, merchant disputes, reconciliation processes, and customer communication in a fast-paced environment.

The role requires strong payment card risk management knowledge, attention to detail, and ability to work independently. Proficiency with Excel and data analysis is essential, as is clear communication with processors, merchants, and customers.