Chargeback and Reconciliation Officer

Windcave; New York (NY); Hybrid; USD 63,000 - 77,000; Full time

Job summary

Windcave is seeking a Chargeback and Reconciliation Officer in New York City. The role focuses on researching and resolving chargebacks, reconciling them to accounts, and providing dispute responses in line with card scheme regulations.

The position is hybrid, with two work-from-home days, and requires 2–3 years in payments or related finance roles. Join a global leader in payment technology and contribute to improving overall customer service through accurate investigations and process

Qualifications

• 2–3 years’ experience in acquiring or merchant services or the payments industry or other financial services-related roles.
• Bachelor’s degree in finance/accounting/business.
• Excellent communication skills.
• Proficient in Excel.
• Strong analytical ability and attention to detail.
• Self-driven with a strong work ethic.

Responsibilities

• Maintain chargeback records monthly for all schemes and regions.
• Investigate cardholder disputes per card scheme regulations.
• Provide accurate responses to disputes and ensure legal compliance.
• Follow up with merchants to gather evidence.
• Prepare direct debit files to recover amounts lost in disputes.
• Reconcile chargeback amounts with main schemes and verify variances.
• Prepare monthly statistics and weekly reconciliation for chargebacks and other schemes.
• Identify, develop, and implement process improvements.
• Perform ad hoc tasks as assigned.

Skills

Excellent communication

Analytical mindset

Attention to detail

Self-driven

Education

Bachelor's degree in finance/accounting/business

Tools

Excel

Job description

About the Company

Windcave is a high-growth, innovative, global leader in payment technology, delivering a range of secure solutions in E-commerce, Cashless Parking and Vending, and Retail Terminals to clients across the globe. We are one of the largest integrated POS terminal and e-commerce switching providers in Asia Pacific.

Our global head office is based in Auckland, and our impressive network operates from 14 locations across the US, the UK, Australia, and Canada.

The Role:

The Chargeback and Reconciliation Officer role is a unique position within the Acquiring Solutions department, solely responsible for researching and resolving customer chargebacks and reconciling them to accounts. The role includes performing all duties related to chargebacks, dispute representation, and recovery of amounts in fraud disputes. May also compile aggregate statistics on chargebacks for use by the company inidentifyingpatterns and improving overall customer service.

The role will be in our office in New York City, NY 10022, and we are currently offering a hybrid work setup with two work-from-home days.

Job Responsibilities:

• Maintain chargeback recordsevery monthfor all schemes (i.e. Visa, Mastercard,Epaletc) and for all regions.

• Perform investigations of cardholder disputed transactions as per card scheme regulations.

• Provideaccurateandappropriate responsesto disputes while adhering to legal compliance standards.

• Follow up with the merchants to provide sufficient and compiling evidence.

• Prepare direct debit files to recover the amounts lost in disputes.

• Reconcile chargeback amounts with the main schemes and to ensure that there are no variances.

• Prepare monthly statistics and weekly reconciliation for chargebacks and other schemes.

• Any other Ad hoc task assigned by the company.

• Identify, develop, and recommend/implement process improvements

Background:

• 2 to 3 years’ experience inacquiringor merchant services or the payments industry or other financial services-related roles.

• Bachelor’s degree in finance/accounting/business.

• Excellent communication skills

• Must be proficient in Excel

• Strong aptitude for analytics and affinity towards numbers, as this is a data-driven role, and excellent attention to detail.

• Self-driven and strong work ethic will be an ideal characteristic fit for the role.

Remuneration:

• $70,000 / Annum + Benefits

Work Authorization: Candidates must be legally authorized to work in the United States at the time of employment and must be able to maintain work authorization for the duration of employment. Windcave is unable to provide visa sponsorship or support for employment-based visa applications for this position.

Windcave is an Equal Opportunity Employer and committed to building a diverse workforce. If you are looking for an exciting career with an organization that is experiencing tremendous growth and offers excellent career development opportunities, we invite you to join us!