Chargeback Analyst

MDAEdge; Holladay (UT); On-site; USD 52,000 - 76,000; Full time

Job summary

MDAEdge in Holladay, UT seeks a Chargeback Analyst to support the Payment and Risk Operations team, handling chargeback disputes, merchant disputes, reconciliation processes, and customer communications with a solid knowledge of payment card risk management.

The role requires a detail-oriented, tech-savvy individual who can make independent decisions in a fast-paced environment and leverage Excel for data analysis and reporting.

Qualifications

• Minimum 2 years in chargeback/payment card risk management.
• Minimum 2 years in customer service.
• Strong data analysis and investigative reporting skills.
• Proficient in Excel and reporting tools.

Responsibilities

• Review, research, and submit outgoing chargeback disputes to processors.
• Prepare representment letters for merchant disputes.
• Update and track chargeback status to ensure timely resolution.
• Respond to documentation requests via email and phone.
• Ensure dispute milestones are met within timeframes.
• Maintain accurate records of chargebacks and related transactions.

Skills

Chargeback management

Customer service

Data analysis

Excel

Investigative reporting

Independent decision making

Communication

Tools

Excel

MS Office

Job description

Job Summary:

The Chargeback Analyst will be an integral part of the Payment and Risk Operations team, responsible for managing chargeback disputes, merchant disputes, reconciliation processes, and customer communication. This role requires a strong understanding of payment card risk management, with expertise in investigating transaction discrepancies, processing disputes, and maintaining compliance with industry standards. The ideal candidate will be detail-oriented, tech-savvy, and capable of making independent decisions in a fast-paced environment.

Key Responsibilities:

• Issuing Chargeback Management: Review, research, investigate, and submit outgoing chargeback disputes to processors.
• Merchant Dispute Handling: Review, research, and prepare representment letters for incoming merchant disputes.
• Chargeback Reconciliation: Update and track chargeback status to ensure timely resolution.
• Customer Communication: Respond to documentation requests via email and phone calls professionally.
• Compliance & Performance Standards: Ensure dispute milestones are met within required timeframes.
• Data Management: Maintain accurate records related to chargebacks, disputes, and financial transactions.

Education & Experience Requirements:

• Minimum 2 years of chargeback/payment card risk management experience (required).
• Minimum 2 years of customer service experience (required).
• Strong data analysis and investigative reporting skills.
• Ability to resolve transaction/payment issues independently without complete process guidance.
• Clear and effective communication skills for managing customer interactions.
• Proficiency in Excel and other tools for creating spreadsheets, models, and reports.
• Ability to make sound judgment calls in dispute resolution.

Core Competencies:

• Fast Learner & Tech-Savvy
• Excellent Communicator
• Reliable Team Player
• Attention to Detail
• Self-Starter & Problem-Solver
• Thrives in a Fast-Paced Environment
• Independent Decision Maker with Strong Analytical Skills

Work Schedule & Hiring Process:

• Work Hours: 9 AM – 6 PM CST

Interview Process:

• Round 1: Hiring Manager (Zoom Interview)
• Round 2: Team Lead (Zoom Interview)