Chargeback Analyst

MDAEdge; Cottonwood Heights (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

MDAEdge is seeking a Chargeback Analyst to join the Payment and Risk Operations team. You will manage chargeback disputes, merchant disputes, reconciliation processes, and customer communications, with a strong focus on payment card risk management.

The role requires investigating transaction discrepancies, processing disputes, and maintaining compliance with industry standards. You will need to be detail-oriented, tech-savvy, and capable of independent decision-making in a fast-paced

Qualifications

• Minimum 2 years of chargeback/payment card risk management experience.
• Minimum 2 years of customer service experience.
• Strong data analysis and investigative reporting skills.
• Ability to resolve transaction/payment issues independently without complete process guidance.
• Clear and effective communication skills for managing customer interactions.
• Proficiency in Excel and other tools for creating spreadsheets, models, and reports.
• Ability to make sound judgment calls in dispute resolution.

Responsibilities

• Issuing Chargeback Management: Review, research, investigate, and submit outgoing chargeback disputes to processors.
• Merchant Dispute Handling: Review, research, and prepare representment letters for incoming merchant disputes.
• Chargeback Reconciliation: Update and track chargeback status to ensure timely resolution.
• Customer Communication: Respond to documentation requests via email and phone calls professionally.
• Compliance & Performance Standards: Ensure dispute milestones are met within required timeframes.
• Data Management: Maintain accurate records related to chargebacks, disputes, and financial transactions.

Skills

Data analysis

Investigative reporting

Communication

Tools

Excel

Job description

Job Summary:

The Chargeback Analyst will be an integral part of the Payment and Risk Operations team, responsible for managing chargeback disputes, merchant disputes, reconciliation processes, and customer communication. This role requires a strong understanding of payment card risk management, with expertise in investigating transaction discrepancies, processing disputes, and maintaining compliance with industry standards. The ideal candidate will be detail-oriented, tech-savvy, and capable of making independent decisions in a fast-paced environment.

Key Responsibilities:

• Issuing Chargeback Management: Review, research, investigate, and submit outgoing chargeback disputes to processors.
• Merchant Dispute Handling: Review, research, and prepare representment letters for incoming merchant disputes.
• Chargeback Reconciliation: Update and track chargeback status to ensure timely resolution.
• Customer Communication: Respond to documentation requests via email and phone calls professionally.
• Compliance & Performance Standards: Ensure dispute milestones are met within required timeframes.
• Data Management: Maintain accurate records related to chargebacks, disputes, and financial transactions.

Education & Experience Requirements:

• Minimum 2 years of chargeback/payment card risk management experience (required).
• Minimum 2 years of customer service experience (required).
• Strong data analysis and investigative reporting skills.
• Ability to resolve transaction/payment issues independently without complete process guidance.
• Clear and effective communication skills for managing customer interactions.
• Proficiency in Excel and other tools for creating spreadsheets, models, and reports.
• Ability to make sound judgment calls in dispute resolution.

Core Competencies:

• Fast Learner & Tech-Savvy
• Excellent Communicator
• Reliable Team Player
• Attention to Detail
• Self-Starter & Problem-Solver
• Thrives in a Fast-Paced Environment
• Independent Decision Maker with Strong Analytical Skills

Work Schedule & Hiring Process:

• Work Hours: 9 AM – 6 PM CST

Interview Process:

• Round 1: Hiring Manager (Zoom Interview)
• Round 2: Team Lead (Zoom Interview)