Chargeback Analyst

Globalchannelmanagement; Draper (UT); On-site; USD 52,000 - 75,000; Full time

Job summary

Globalchannelmanagement in Draper, UT is seeking a Chargeback Analyst to support merchant dispute processes, reviewing representment documentation and collaborating with sales and support teams.

Candidates should have at least 2 years in chargeback disputes on the merchant/dispute side and experience with Salesforce, Zendesk, QuickBase, plus strong Excel reporting skills.

Familiarity with Google Sheets, Smart Sheets, Claude/AI tooling, and prior payments industry exposure is a plus for this role.

Qualifications

• At least 2 years of chargeback/card dispute experience on the Merchant Dispute (acquiring) side.
• 2+ years of customer service experience handling sensitive or disputed transactions.
• Experience with CRM systems Salesforce and Zendesk.
• Proficient in Excel and reporting tools.
• Familiarity with QuickBase, Google Sheets, and Smart Sheets.
• Experience with issuing chargebacks and merchant disputes preferred.
• Knowledge of Claude/AI tooling is a plus.

Skills

Data analysis

Investigative reporting

Customer service

Tools

Salesforce

Zendesk

QuickBase

Excel

Google Sheets

Smart Sheets

Claude/AI tooling

Job description

Chargeback Analyst requires:

• Chargeback, Merchant Dispute, Incoming Dispute, Issuing Chargeback, Outgoing Dispute, Salesforce, Zendesk, QuickBase, Excel, Google Sheets, Smart Sheets

• At least 2 years of chargeback card dispute experience specifically on the Merchant Dispute (acquiring) side — reviewing, researching, and building representment/rebuttal documentation

• At least 2 years of customer service experience, including handling sensitive or disputed-transaction conversations

• Experience with Salesforce and Zendesk (CRM/case management systems used by the team)

• Strong data analysis and investigative reporting skills

• Strong Excel skills, including building spreadsheets, models, and reports

• Chargeback/dispute experience on the Issuing side (in addition to Merchant Dispute)

• Experience with QuickBase (used as the dispute management system)

• Familiarity with Google Sheets and Smart Sheets

• Familiarity with Claude/AI tooling

• Prior experience at a similar payment processor or card network company (hiring manager referenced companies such as FIS (Fidelity National Information Services), Marqeta, Adyen, ComData and comparable dispute processors.)