Chargeback Specialist

SBH Community Service Network Inc.; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Sbhonline in Brooklyn, NY is seeking a detail-oriented Credit Card Chargeback Clerk / Expense Report Auditor for their Finance and Accounting Department. This role involves researching chargebacks, auditing expense reports, and maintaining financial records while supporting daily accounting operations.

The ideal candidate will possess a strong proficiency in Microsoft Excel, analytical skills, and attention to detail. If you enjoy investigative work and working with data in a structured environment, this position is for you.

Qualifications

• Strong proficiency in Microsoft Excel and Microsoft Word.
• Ability to investigate and reconcile financial discrepancies.
• Excellent attention to detail and organizational abilities.

Responsibilities

• Investigate and resolve customer credit card chargebacks with payment processors.
• Audit employee expense reports for compliance with company policies.
• Prepare and mail due diligence letters as required.

Skills

Strong proficiency in Microsoft Excel

Comfortable working with financial systems

Strong analytical and problem-solving skills

Excellent attention to detail

Strong written and verbal communication skills

Job description

Credit Card Chargeback Clerk / Expense Report Auditor

Location: Brooklyn, NY

Employment Type: Full-Time

Schedule: Monday through Friday – Standard Business Hours

Salary: Based on Experience

Description: We are seeking a detail-oriented and analytical Credit Card Chargeback Clerk / Expense Report Auditor to join our Finance and Accounting Department. This position plays a key role in researching chargebacks, auditing expense reports, maintaining financial records, and supporting daily accounting operations.

This is an excellent opportunity for someone who enjoys investigative work, financial analysis, and working with data in a structured office environment.

Responsibilities

• Chargeback Research & Resolution
  • Investigate and resolve customer credit card chargebacks with payment processors
  • Conduct detailed transaction research and analyze supporting documentation
  • Maintain accurate records of disputes, resolutions, and actions taken
  • Apply banking and payment card industry regulations when handling disputes
  • Communicate with internal departments and external partners to resolve issues efficiently
• Expense Auditing & Financial Review
  • Audit employee expense reports for compliance with company policies
  • Review transactions and identify unusual, excessive, or non-compliant expenses
  • Analyze petty cash activity and prepare monthly reporting
  • Assist with financial recordkeeping and documentation management
• Administrative & Accounting Support
  • Prepare and mail due diligence letters as required
  • Order and set up Merchant IDs for new locations
  • Scan and process check deposits using banking software
  • Generate reports from company systems and assist with data analysis
  • Maintain organized records and support departmental administrative functions

Qualifications

• Strong proficiency in Microsoft Excel and Microsoft Word
• Comfortable working with financial systems and computer-based reporting tools
• Strong analytical and problem-solving skills
• Excellent attention to detail and organizational abilities
• Ability to investigate and reconcile financial discrepancies
• Strong written and verbal communication skills
• Ability to follow procedures and work effectively as part of a team