Channel Team Lead - Saudi National, Hub Delivery

Amazon Inc.; Omaha (NE); On-site; USD 90,000 - 120,000; Full time

Job summary

Amazon Inc. in Omaha seeks a Channel Team Lead – Hub Delivery to guide a team of ADEs responsible for onboarding and managing local retail partners in the Hub Delivery program, ensuring activation and performance targets.

You will coach, troubleshoot, and drive field excellence while collaborating with Operations, Last Mile, and Program teams to improve delivery quality and partner experience. This leadership role demands customer-facing experience and strong proficiency in Excel and Microsoft

Qualifications

• 1+ years in customer-facing environment, warehousing, logistics or manufacturing.
• Experience with Microsoft Office products and applications.
• Experience with Excel.

Responsibilities

• Lead, mentor, and develop a team of ADEs, ensuring consistent execution of Hub Delivery.
• Provide hands-on coaching in prospecting, onboarding, and performance management.
• Foster a culture of accountability, commitment, and field excellence.
• Monitor team KPIs across operations, activation, and delivery quality.
• Identify systemic issues within territories and implement corrective action plans.
• Partner with Operations, Last Mile, and Program teams to resolve systemic issues.
• Provide consolidated field insights to improve program design and partner experience.

Skills

Customer-facing experience

Excel

Microsoft Office

Job description

Job ID: 10583826 | Afaq - Warehouse Branch

The Channel Team Lead – Hub Delivery will be responsible for overseeing and guiding a team of Account Development Executives (ADEs) tasked with onboarding, and managing local retail partners in Amazon's Hub Delivery program. This is a leadership role that combines field execution with strategic vision, ensuring that ADEs achieve activation, and performance targets while maintaining Amazon's high delivery standards. The Channel Lead will serve as coach, problem-solver, and results driver, enabling their team to succeed in a dynamic, goal-oriented environment.

Key Job Responsibilities

• 1. Lead, mentor, and develop a team of ADEs, ensuring consistent execution of Amazon's Hub Delivery model
• 2. Provide hands‑on coaching in prospecting, onboarding, and performance management
• 3. Foster a culture of accountability, commitment, and field excellence
• 4. Monitor team KPIs across operations, activation, and delivery quality
• 5. Identify systemic issues within territories and implement corrective action plans
• 6. Partner with Operations, Last Mile, and Program teams to resolve systemic issues impacting delivery quality
• 7. Provide consolidated field insights to improve program design, partner experience, and scalability

Basic Qualifications

• -1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• -Experience with Microsoft Office products and applications
• -Experience with Excel

Preferred Qualifications

• - Experience in customer-facing environment, warehousing, logistics or manufacturing

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.