Sr Onboarding Support, Hub Delivery

Amazon; Austin (TX); On-site; USD 88,000 - 154,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a candidate to support local businesses applying to become Amazon Hub Delivery Partners responsible for making deliveries. You will work with Business Development Managers and Account Development Executives to help applicants complete web applications, verify insurance, and validate space.

The role involves building relationships with applicants, managing the onboarding pipeline, and communicating 1:1 by phone and email.

Qualifications

• 5+ years of Excel experience.
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field.
• Experience with sales CRM tools such as Salesforce or similar software.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent.
• Experience in business-process design or equivalent.

Responsibilities

• Drive continuous improvement throughout team processes, identifying gaps and supporting resolutions.
• Support implementations of team standards, writing SOPs and improving current documents.
• Build relationships with applicants, small business owners and future Amazon delivery partners.
• Communicate with applicants and future partners 1:1 with through phone and email.
• Set proper expectations with applicants to ensure they’re setup for success.
• Track and monitor applicants in the vetting and onboarding pipeline.
• Track account activity and update pipeline in Salesforce.
• Troubleshoot application errors and submit Tech tickets to Hub Tech partners to solve.

Skills

Excel

Sales processes

Business-process design

Bachelor's degree required

Education

Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field

Tools

Salesforce

Job description

Description

In this position, you will be responsible for supporting local businesses who have applied to become Amazon Hub Delivery Partners responsible for making deliveries. You will work alongside Business Development Managers and local Account Development Executives to support current applicants in completing the web application, verifying their insurance, and validating their space.

Description

In this position, you will be responsible for supporting local businesses who have applied to become Amazon Hub Delivery Partners responsible for making deliveries. You will work alongside Business Development Managers and local Account Development Executives to support current applicants in completing the web application, verifying their insurance, and validating their space.

Key job responsibilities

• Drive continuous improvement throughout team processes, identifying gaps and supporting resolutions
• Support implementations of team standards, writing SOPs and improving current documents
• Build relationships with applicants, small business owners and future Amazon delivery partners
• Communicate with applicants and future partners 1:1 with through phone and email
• Set proper expectations with applicants to ensure they’re setup for success
• Track and monitor applicants in the vetting and onboarding pipeline
• Track account activity and update pipeline in Salesforce
• Troubleshoot application errors and submit Tech tickets to Hub Tech partners to solve

About The Team

The Hub Delivery Partner program is part of Amazon's fast growing and always evolving delivery program. We partner with small business owners who then deliver to Amazon customers. Our partners raise the bar for delivery experience, and the Hub Delivery Partner team is looking for process driven contributors who are eager to build a program that enables their success.

Basic Qualifications

• 5+ years of Microsoft Excel experience
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
• Experience with sales CRM tools such as Salesforce or similar software
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• Experience in business-process design or equivalent

Preferred Qualifications

• 5+ years of finance, business management and sales operations experience
• Experience working within a high-growth, technology company

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 88,100.00 - 154,100.00 USD annually

Company - Amazon.com Services LLC

Job ID: A10441720