Channel Team Lead, Hub Delivery

Amazon Inc.; Omaha (NE); On-site; USD 90,000 - 160,000; Full time

Job summary

Amazon is seeking a Channel Team Lead – Hub Delivery to guide a team of ADEs responsible for onboarding and managing local retail partners in the Hub Delivery program. This leadership role combines field execution with strategic vision to ensure activation success and uphold Amazon's delivery standards.

The Channel Lead serves as coach, problem-solver, and results driver, driving performance against set targets while fostering a culture of accountability and collaboration across Operations, Last

Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
• Experience with Microsoft Office products and applications.
• Experience with Excel.

Responsibilities

• Lead, mentor, and develop a team of ADEs, ensuring consistent execution of Amazon's Hub Delivery model
• Provide hands‑on coaching in prospecting, onboarding, and performance management
• Foster a culture of accountability, commitment, and field excellence
• Monitor team KPIs across operations, activation, and delivery quality
• Identify systemic issues within territories and implement corrective action plans
• Partner with Operations, Last Mile, and Program teams to resolve systemic issues impacting delivery quality
• Provide consolidated field insights to improve program design, partner experience, and scalability

Skills

Customer-facing experience

Excel

Microsoft Office

Job description

Job ID: 10586224 | Q Express Documents Transport LLC - Dubai South Branch

The Channel Team Lead – Hub Delivery will be responsible for overseeing and guiding a team of Account Development Executives (ADEs) tasked with onboarding, and managing local retail partners in Amazon's Hub Delivery program. This is a leadership role that combines field execution with strategic vision, ensuring that ADEs achieve activation, and performance targets while maintaining Amazon's high delivery standards. The Channel Lead will serve as coach, problem-solver, and results driver, enabling their team to succeed in a dynamic, goal-oriented environment.

Key Job Responsibilities

1. Lead, mentor, and develop a team of ADEs, ensuring consistent execution of Amazon's Hub Delivery model
2. Provide hands‑on coaching in prospecting, onboarding, and performance management
3. Foster a culture of accountability, commitment, and field excellence
4. Monitor team KPIs across operations, activation, and delivery quality
5. Identify systemic issues within territories and implement corrective action plans
6. Partner with Operations, Last Mile, and Program teams to resolve systemic issues impacting delivery quality
7. Provide consolidated field insights to improve program design, partner experience, and scalability

Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Experience in stakeholder and communication management

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.