Channel Sales Ops Manager: Reseller Onboarding & Insights

SpaceX; Hawthorne (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

SpaceX is hiring a Sales Operations Manager for the Starlink Channel Sales. You will own the systems, processes, and data that make the reseller channel scalable and high performing, coordinating onboarding, co-sell registration, KYC, and pipeline reporting.

Collaborate across Sales, Legal, Finance, Compliance, and GTM engineering to remove friction between direct and indirect motions and unlock channel productivity and revenue growth.

Qualifications

• Bachelor’s degree in a related field.
• 5+ years of experience in channel operations, reseller operations, sales operations, revenue operations, or a related go-to-market function.
• 1+ years of experience owning reseller or channel operational processes such as portal onboarding, registration workflows, PRM/portal operations, or channel data/reporting.

Responsibilities

• Own reseller portal onboarding operations, tiering workflows, portal readiness, and clean reseller data across CRM and reseller systems—so new and existing channel members can work productively without friction
• Design and operate co-sell registration as part of the tiering approval process, ensuring required information is captured completely and consistently before approval
• Build and run the quarterly channel data collection process to capture KYC and pipeline reporting from resellers; define how data is submitted, validated, stored, and used in systems and reports with Legal, Finance, Compliance, Sales Operations, and GTM engineering
• Partner with Channel Sales on reseller performance by owning the data, reporting, scorecards, and operational insights that help Channel Sales manage the channel—without owning reseller performance management or running business reviews
• Define and enforce service levels for portal onboarding, co-sell registration, quarterly KYC/pipeline submissions, and handoffs across Channel Managers, Sales Operations, Legal, Finance, and Compliance
• Collaborate with the GTM Engineer and Data Engineer to improve data quality, automate capture of KYC and pipeline inputs, and embed reseller-safe tooling that increases productivity for Channel Sales, Enterprise Sales, and channel members
• Establish success metrics for channel operations (portal onboarding cycle time, co-sell registration completeness, quarterly KYC/pipeline submission rate and quality, data usability in reports) and continuously optimize based on field and Channel Sales feedback
• Act as a trusted advisor to channel and enterprise leadership on operational bottlenecks, data readiness, and investments that scale indirect revenue and improve productivity across the channel

Skills

Channel operations

Sales operations

CRM discipline

Data reporting

Cross-functional collaboration

Education

Bachelor’s degree

Tools

HubSpot

Salesforce

Job description

SpaceX is hiring a Sales Operations Manager for the Starlink Channel Sales. You will own the systems, processes, and data that make the reseller channel scalable and high performing, coordinating onboarding, co-sell registration, KYC, and pipeline reporting.

Collaborate across Sales, Legal, Finance, Compliance, and GTM engineering to remove friction between direct and indirect motions and unlock channel productivity and revenue growth.