Channel Sales Operations Lead — Reseller Onboarding & Data

SpaceX; Bastrop (TX); On-site; USD 100,000 - 160,000; Full time

Job summary

SpaceX in Bastrop, TX seeks a Sales Operations Manager for Starlink Channel Sales to own reseller onboarding, co-sell registration, KYC, and pipeline reporting across channel and enterprise teams. You will collaborate with Channel Sales, Legal, Finance, Compliance, and GTM engineering to drive clean data and scalable processes.

You will define service levels, improve data quality, and enable efficient indirect revenue through cross-functional partnerships and governance across the GTM stack.

Qualifications

• Bachelor's degree in a related field.
• 5+ years in channel or sales operations, revenue operations, or related go-to-market functions.
• 1+ years owning reseller or channel operational processes such as portal onboarding, registration workflows, PRM/portal operations, or channel data/reporting.

Responsibilities

• Own reseller portal onboarding operations, tiering workflows, portal readiness, and clean reseller data across CRM and reseller systems.
• Design and operate co-sell registration as part of the tiering approval process, ensuring required information is captured completely and consistently before approval.
• Build and run the quarterly channel data collection process to capture KYC and pipeline reporting from resellers; define how data is submitted, validated, stored, and used in systems and reports with Legal, Finance, Compliance, Sales Operations, and GTM engineering.
• Partner with Channel Sales on reseller performance by owning the data, reporting, scorecards, and operational insights that help Channel Sales manage the channel—without owning reseller performance management or running business reviews.
• Define and enforce service levels for portal onboarding, co-sell registration, quarterly KYC/pipeline submissions, and handoffs across Channel Managers, Sales Operations, Legal, Finance, and Compliance.
• Collaborate with the GTM Engineer and Data Engineer to improve data quality, automate capture of KYC and pipeline inputs, and embed reseller-safe tooling that increases productivity for Channel Sales, Enterprise Sales, and channel members.
• Establish success metrics for channel operations (portal onboarding cycle time, co-sell registration completeness, quarterly KYC/pipeline submission rate and quality, data usability in reports) and continuously optimize based on field and Channel Sales feedback.
• Act as a trusted advisor to channel and enterprise leadership on operational bottlenecks, data readiness, and investments that scale indirect revenue and improve productivity across the channel

Skills

Channel operations

Sales operations data

KPIs & reporting

Cross-functional collaboration

CRM discipline

Education

Bachelor's degree

Tools

HubSpot

Salesforce

PRM platforms

Job description

SpaceX in Bastrop, TX seeks a Sales Operations Manager for Starlink Channel Sales to own reseller onboarding, co-sell registration, KYC, and pipeline reporting across channel and enterprise teams. You will collaborate with Channel Sales, Legal, Finance, Compliance, and GTM engineering to drive clean data and scalable processes.

You will define service levels, improve data quality, and enable efficient indirect revenue through cross-functional partnerships and governance across the GTM stack.