Channel Partnerships Lead — Scale General Agencies

Thatch; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Fully distributed team

Competitive compensation

Job summary

Thatch is hiring a General Agency Partnerships Lead to own the GA channel's operational success. You will build trusted GA relationships, manage cross-functional initiatives, and ensure partners have an exceptional experience with Thatch.

You’ll develop scalable SOPs for onboarding, referral tracking, and commissions, coordinating with Sales, Finance, Legal, Product, and Operations to scale the GA program. We're a fully distributed, high-growth health benefits tech company.

Qualifications

• 5+ years of experience in partner operations, channel management, project management, or relationship management within employee benefits, insurance, or HR tech.
• Strong operational mindset with experience building scalable processes and managing cross-functional initiatives.
• Exceptional organizational and project management skills with ability to handle multiple priorities.
• Experience developing and maintaining SOPs, process documents, and partner enablement materials.
• Strong relationship management skills with brokers, General Agencies, carriers, or strategic partners.
• Excellent written and verbal communication skills across multiple teams.

Responsibilities

• Serve as the primary relationship manager for General Agency partners and main point of contact for strategic initiatives.
• Lead cross-functional projects to support GA growth and operational excellence.
• Build, document, and improve scalable SOPs for onboarding, partner management, referrals, commissions, and support.
• Develop processes that create efficiency and best-in-class partner experiences.
• Coordinate with Sales, Customer Success, Finance, Legal, Product, and Operations to move initiatives from concept to execution.
• Manage partner onboarding and integration into Thatch's systems and workflows.
• Monitor partner performance and identify opportunities to strengthen engagement.
• Create training materials and playbooks to scale the GA program.

Job description

Thatch is hiring a General Agency Partnerships Lead to own the GA channel's operational success. You will build trusted GA relationships, manage cross-functional initiatives, and ensure partners have an exceptional experience with Thatch.

You’ll develop scalable SOPs for onboarding, referral tracking, and commissions, coordinating with Sales, Finance, Legal, Product, and Operations to scale the GA program. We're a fully distributed, high-growth health benefits tech company.