Channel Partner Inside Sales Lead

Luminys Systems Corporation; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Full benefits

Retirement plan

Parental leave

Paid time off

Paid holidays

Job summary

Luminys Systems Corporation, based in Atlanta, is seeking an Inside Sales Account Manager to support Regional Sales Managers and manage day-to-day dealer and channel partner relationships. This role ensures timely quotes, pricing, and order processing, driving sales opportunities and maintaining CRM records.

The successful candidate will have 2+ years in inside sales or related roles, strong communication, and proficiency with CRM/ERP systems, with the ability to work cross-functionally in a

Qualifications

• Bachelor’s degree in Business Administration, Sales, Marketing, or related field preferred.
• 2+ years in inside sales, account management, sales support, customer service, or sales operations.
• Experience supporting outside/territory sales teams & with distributors, dealers, resellers, or channel partners.
• Experience in surveillance systems, security equipment, electronics, networking, SaaS, or related tech industries preferred.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication skills.
• Detail oriented with strong follow-through.
• Ability to work independently while collaborating with RSMs and cross-functional teams.
• Proficient with CRM, ERP, Microsoft Office, Excel, and other sales systems.

Responsibilities

• Provide daily inside sales support to Regional Sales Managers and their assigned territories.
• Serve as a primary point of contact for dealers, distributors, resellers, and channel partners for sales and account-related needs.
• Support RSMs with customer follow-up, opportunity management, quotations, pricing requests, and sales administration.
• Respond promptly to customer and dealer inquiries regarding products, pricing, availability, orders, and delivery status.
• Prepare and process sales quotations, purchase orders, sales orders, and related documentation.
• Coordinate with distributors and dealers to support orders.
• Monitor open orders, backorders, inventory availability, and expected delivery dates.
• Follow up on leads, quotes, opportunities, and customer requests to help drive sales growth.
• Maintain accurate customer, dealer, distributor, and opportunity information within the CRM.
• Track sales activity, open opportunities, quotations, and account activity.
• Generate sales reports, account summaries, pipeline reports, and other sales analysis as needed.
• Assist RSMs in preparing for customer meetings, business reviews, sales calls, and account planning.
• Support distributor and dealer promotions, pricing programs, rebates, special pricing, and other channel initiatives.
• Help identify opportunities to expand sales within existing dealer and distributor accounts.
• Assist in resolving customer complaints, order discrepancies, shipping issues, and other account concerns.
• Communicate product availability, lead times, pricing changes, and other important information to customers and the sales team.
• Maintain a high level of product and industry knowledge to effectively support customers and RSMs.
• Perform other duties and special projects as assigned.

Skills

Customer relationship management

Sales support

Communication

Team collaboration

Detail oriented

Education

Bachelor’s degree in Business Administration or related field

Tools

CRM

ERP

Microsoft Office

Job description

Luminys Systems Corporation, based in Atlanta, is seeking an Inside Sales Account Manager to support Regional Sales Managers and manage day-to-day dealer and channel partner relationships. This role ensures timely quotes, pricing, and order processing, driving sales opportunities and maintaining CRM records.

The successful candidate will have 2+ years in inside sales or related roles, strong communication, and proficiency with CRM/ERP systems, with the ability to work cross-functionally in a