Channel Operations Specialist: Salesforce & Analytics

Hexagon Manufacturing Intelligence; North Kingstown (RI); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Hexagon Manufacturing Intelligence is seeking an experienced Channel Operations Support Specialist to strengthen the performance of our North American Production Software reseller network. You will turn channel data into actionable insights, improve partner processes and help manage sales pipeline, software orders and recurring revenue.

You will collaborate with channel leadership and colleagues across Sales Ops, Customer Success, Finance, Marketing and Order Management.

Qualifications

• Typically 3–5 years in B2B software or technology channel operations.
• Experience with resellers, distributors, or indirect sales partners.
• Advanced Salesforce capability, including reports, dashboards, and CRM data quality.
• Advanced Excel skills to interpret performance data.
• Ability to manage competing priorities, work independently, and collaborate across functions.
• Proficiency with Microsoft Outlook, Teams, Word and PowerPoint.

Responsibilities

• Own day-to-day channel operations: onboarding, programme records, training and certification tracking, communications and reseller data accuracy.
• Develop Salesforce reports, dashboards and performance measures; monitor opportunity progression, pipeline health and forecast inputs.
• Analyze bookings, revenue, renewals, lead conversion, new customer acquisition and reseller productivity; present trends and recommendations to channel leadership.
• Coordinate software maintenance and subscription renewal reporting, track expirations, flag at‑risk renewals and support timely execution with resellers and internal teams.
• Oversee the quality of reseller data: accounts, contacts, opportunities and channel attribution; investigate discrepancies and improve data governance.
• Prepare regular business reports and contribute analysis to quarterly business reviews and channel performance discussions.
• Identify recurring operational issues, document procedures and drive practical process and system improvements.
• Partner across Sales Ops, Finance, Customer Success, Marketing, Technical Support, Licensing and Order Management to resolve reseller issues and improve partner experience.

Skills

Sales operations

Salesforce reporting

Data analysis

Excel

CRM data quality

Cross-functional collaboration

Communication

Outlook/Teams

Tools

Power BI

Job description

Hexagon Manufacturing Intelligence is seeking an experienced Channel Operations Support Specialist to strengthen the performance of our North American Production Software reseller network. You will turn channel data into actionable insights, improve partner processes and help manage sales pipeline, software orders and recurring revenue.

You will collaborate with channel leadership and colleagues across Sales Ops, Customer Success, Finance, Marketing and Order Management.