Channel Operations Support Specialist

Hexagon Manufacturing Intelligence; North Kingstown (RI); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Hexagon Manufacturing Intelligence is seeking an experienced Channel Operations Support Specialist to strengthen the performance of our North American Production Software reseller network. You will turn channel data into actionable insights, improve partner processes and help manage sales pipeline, software orders and recurring revenue.

You will collaborate with channel leadership and colleagues across Sales Ops, Customer Success, Finance, Marketing and Order Management.

Qualifications

• Typically 3–5 years in B2B software or technology channel operations.
• Experience with resellers, distributors, or indirect sales partners.
• Advanced Salesforce capability, including reports, dashboards, and CRM data quality.
• Advanced Excel skills to interpret performance data.
• Ability to manage competing priorities, work independently, and collaborate across functions.
• Proficiency with Microsoft Outlook, Teams, Word and PowerPoint.

Responsibilities

• Own day-to-day channel operations: onboarding, programme records, training and certification tracking, communications and reseller data accuracy.
• Develop Salesforce reports, dashboards and performance measures; monitor opportunity progression, pipeline health and forecast inputs.
• Analyze bookings, revenue, renewals, lead conversion, new customer acquisition and reseller productivity; present trends and recommendations to channel leadership.
• Coordinate software maintenance and subscription renewal reporting, track expirations, flag at‑risk renewals and support timely execution with resellers and internal teams.
• Oversee the quality of reseller data: accounts, contacts, opportunities and channel attribution; investigate discrepancies and improve data governance.
• Prepare regular business reports and contribute analysis to quarterly business reviews and channel performance discussions.
• Identify recurring operational issues, document procedures and drive practical process and system improvements.
• Partner across Sales Ops, Finance, Customer Success, Marketing, Technical Support, Licensing and Order Management to resolve reseller issues and improve partner experience.

Skills

Sales operations

Salesforce reporting

Data analysis

Excel

CRM data quality

Cross-functional collaboration

Communication

Outlook/Teams

Tools

Power BI

Job description

Summary

Hexagon Manufacturing Intelligence is seeking an experienced Channel Operations Support Specialist to strengthen the operational performance of our North American Production Software reseller network. Working across the United States, Canada and Mexico, you will turn channel data into actionable insights, improve partner processes and help the business manage its sales pipeline, software orders and recurring revenue.

You will collaborate with channel leadership and colleagues in Sales Operations, Customer Success, Finance, Marketing and Order Management. This is an individual-contributor opportunity for someone who combines advanced Salesforce reporting expertise with sound judgement, ownership and a strong partner-service mindset.

Job Responsibilities

• Own day-to-day channel operational processes, including partner onboarding, programme records, training and certification tracking, communications and reseller data accuracy.
• Develop and maintain Salesforce reports, dashboards and performance measures; monitor opportunity progression, lead response, pipeline health and forecast inputs.
• Analyse bookings, revenue, renewals, lead conversion, new customer acquisition and reseller productivity; present trends and recommendations to channel leadership.
• Coordinate software maintenance and subscription renewal reporting, track expirations, flag at‑risk renewals and work with resellers and internal teams to support timely execution.
• Oversee the quality of reseller account, contact, opportunity and channel‑attribution records; investigate discrepancies and improve data governance.
• Prepare regular business reports and contribute analysis to quarterly business reviews, planning and channel performance discussions.
• Identify recurring operational issues, document standard procedures and independently drive practical process and system improvements.
• Partner across Sales Operations, Finance, Customer Success, Marketing, Technical Support, Licensing and Order Management to resolve reseller issues and improve partner experience.

Required Qualifications

• Typically 3-5 years of relevant experience in B2B software or technology channel operations, partner sales operations or a closely related sales operations role.
• Experience working with resellers, distributors, value‑added resellers or other indirect sales partners.
• Advanced Salesforce capability, including building complex reports and dashboards, managing opportunity and account data, analysing pipelines and improving CRM data quality.
• Advanced Excel skills and ability to interpret performance data, explain findings clearly and recommend appropriate actions.
• Demonstrated ability to manage competing priorities, work independently, communicate effectively and collaborate across functions.
• Working proficiency with Microsoft Outlook, Teams, Word and PowerPoint.

Preferred Qualifications

• Experience supporting software maintenance, subscription renewals or other recurring‑revenue models.
• Salesforce Administrator certification.
• Experience with Power BI or similar business intelligence tools.
• Experience supporting multi-country channel operations in North America.

Work Environment

This is a hybrid position based in Rhode Island, combining office-based collaboration with remote work in accordance with the team's agreed schedule. The role involves extensive computer-based work, virtual meetings and coordination with colleagues and reseller partners across North America. Reasonable accommodations may be provided to enable qualified individuals to perform essential job functions.

Explore Life at Hexagon

Today, everything from the phone in your pocket to the aeroplanes crossing the sky functions because we can measure the world around us. Measurement is not just the foundation of progress - it is the thread that connects human achievement, from the earliest monuments to the frontier of space. At Hexagon, measurement is in our DNA. For 25 years, we've shaped industries and enabled innovators by delivering precision, accuracy, and reliability where it matters most. Now, as the world moves into the intelligence age with its own set of challenges and opportunities, Hexagon stands ready - the global leader in measurement technologies - measuring what matters for the future.

From microns to Mars, we measure what matters for the future.

Get to know our teams, our culture, and our technology through our social media channels:

Instagram: @hexagon_mi | @hexagon_ab

LinkedIn: Hexagon Manufacturing Intelligence

YouTube: Hexagon MI | Hexagon AB

Twitter/X: @HexagonMI | @HexagonAB

Facebook: Hexagon Manufacturing Intelligence

Hexagon is the global leader in measurement technologies. Our precision measurement, positioning, and autonomous solutions transform the world's most vital industries. From aerospace & defense, automotive, construction, general manufacturing, to mining and more, we provide the confidence that customers rely on to build, navigate, and innovate. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 16,000 employees in 50 countries and net sales of approximately 3.7bn EUR.

Learn more about Production Software: https://hexagon.com/products