Partner Operations Analyst – Analytics & Support

Salesforce, Inc.; Indiana; On-site; USD 65,000 - 90,000; Full time

Job summary

Salesforce, Inc. is seeking a Partner Support Operations Analyst within Revenue Operations to act as a subject matter expert across technical licensing, order management, and provisioning processes.

You will drive timely case resolution for partners, optimize business processes, and build dashboards to monitor performance. The role requires deep Salesforce platform familiarity, strong analytic skills, and the ability to coordinate with Deal Desk, Alliances, Sales Ops, and other teams in a

Qualifications

• 3–5 years in Revenue Operations, Deal Operations, Business Operations, Order Management/Support, or related analytical role.
• Salesforce application/platform experience (Sales Cloud/Service Cloud) or familiarity with similar platforms.
• Strong project management instincts and data-analysis skills.

Responsibilities

• Route case ownership and manage timeliness of cases in daily triage.
• Drive data quality and accuracy on support cases and reports.
• Coordinate with internal teams to resolve partner/customer issues within SLA.
• Develop and maintain dashboards and reports for partner operations.
• Provide guidance on process, policy, and applications for internal customers.
• Share best practices to improve efficiency of the support process.
• Create knowledge articles for self-service support.

Skills

Revenue Operations

Deal Operations

Business Operations

Order Management/Support

Cross-functional collaboration

Tools

Sales Cloud

Service Cloud

Job description

Salesforce, Inc. is seeking a Partner Support Operations Analyst within Revenue Operations to act as a subject matter expert across technical licensing, order management, and provisioning processes.

You will drive timely case resolution for partners, optimize business processes, and build dashboards to monitor performance. The role requires deep Salesforce platform familiarity, strong analytic skills, and the ability to coordinate with Deal Desk, Alliances, Sales Ops, and other teams in a