Channel Operations Support Specialist

Hexagon AB; Rhode Island; Hybrid; USD 85,000 - 120,000; Full time

Job summary

Hexagon Manufacturing Intelligence is seeking an experienced Channel Operations Support Specialist to strengthen our North American Production Software reseller network. You will turn channel data into actionable insights, improve partner processes and help manage sales pipeline, software orders and recurring revenue across the United States, Canada and Mexico.

In this hybrid role based in Rhode Island, you will collaborate with Sales Operations, Customer Success, Finance, Marketing and Order

Qualifications

• Typically 3–5 years of relevant experience in B2B software or technology channel operations.
• Experience working with resellers, distributors, value-added resellers or other indirect sales partners.
• Advanced Salesforce capability, including building complex reports and dashboards, managing opportunity and account data, analysing pipelines and improving CRM data quality.
• Advanced Excel skills and ability to interpret performance data, explain findings clearly and recommend appropriate actions.
• Demonstrated ability to manage competing priorities, work independently, communicate effectively and collaborate across functions.
• Working proficiency with Microsoft Outlook, Teams, Word and PowerPoint.
• Preferred: Experience supporting software maintenance, subscription renewals or recurring-revenue models.
• Preferred: Experience with Power BI or similar business intelligence tools.
• Preferred: Experience supporting multi-country channel operations in North America.

Responsibilities

• Own day-to-day channel operational processes, including partner onboarding, programme records, training and certification tracking, communications and reseller data accuracy.
• Develop and maintain Salesforce reports, dashboards and performance measures; monitor opportunity progression, lead response, pipeline health and forecast inputs.
• Analyse bookings, revenue, renewals, lead conversion, new customer acquisition and reseller productivity; present trends and recommendations to channel leadership.
• Coordinate software maintenance and subscription renewal reporting, track expirations, flag at-risk renewals and work with resellers and internal teams to support timely execution.
• Oversee the quality of reseller account, contact, opportunity and channel-attribution records; investigate discrepancies and improve data governance.
• Prepare regular business reports and contribute analysis to quarterly business reviews, planning and channel performance discussions.
• Identify recurring operational issues, document standard procedures and independently drive practical process and system improvements.
• Partner across Sales Operations, Finance, Customer Success, Marketing, Technical Support, Licensing and Order Management to resolve reseller issues and improve partner experience.

Skills

Salesforce reporting

CRM data quality

Excel analytics

Stakeholder communication

Channel partnerships

Tools

Power BI

Salesforce CRM

Job description

Hexagon Manufacturing Intelligence is seeking an experienced Channel Operations Support Specialist to strengthen the operational performance of our North American Production Software reseller network. Working across the United States, Canada and Mexico, you will turn channel data into actionable insights, improve partner processes and help the business manage its sales pipeline, software orders and recurring revenue.

You will collaborate with channel leadership and colleagues in Sales Operations, Customer Success, Finance, Marketing and Order Management. This is an individual-contributor opportunity for someone who combines advanced Salesforce reporting expertise with sound judgement, ownership and a strong partner-service mindset.

Job Responsibilities

• Own day-to-day channel operational processes, including partner onboarding, programme records, training and certification tracking, communications and reseller data accuracy.
• Develop and maintain Salesforce reports, dashboards and performance measures; monitor opportunity progression, lead response, pipeline health and forecast inputs.
• Analyse bookings, revenue, renewals, lead conversion, new customer acquisition and reseller productivity; present trends and recommendations to channel leadership.
• Coordinate software maintenance and subscription renewal reporting, track expirations, flag at-risk renewals and work with resellers and internal teams to support timely execution.
• Oversee the quality of reseller account, contact, opportunity and channel-attribution records; investigate discrepancies and improve data governance.
• Prepare regular business reports and contribute analysis to quarterly business reviews, planning and channel performance discussions.
• Identify recurring operational issues, document standard procedures and independently drive practical process and system improvements.
• Partner across Sales Operations, Finance, Customer Success, Marketing, Technical Support, Licensing and Order Management to resolve reseller issues and improve partner experience.

Qualifications

Required

Typically 3–5 years of relevant experience in B2B software or technology channel operations, partner sales operations or a closely related sales operations role.

Experience working with resellers, distributors, value-added resellers or other indirect sales partners.

Advanced Salesforce capability, including building complex reports and dashboards, managing opportunity and account data, analysing pipelines and improving CRM data quality.

Advanced Excel skills and ability to interpret performance data, explain findings clearly and recommend appropriate actions.

Demonstrated ability to manage competing priorities, work independently, communicate effectively and collaborate across functions.

Working proficiency with Microsoft Outlook, Teams, Word and PowerPoint.

Preferred

Experience supporting software maintenance, subscription renewals or other recurring-revenue models.

Experience with Power BI or similar business intelligence tools.

Experience supporting multi-country channel operations in North America.

This is a hybrid position based in Rhode Island, combining office-based collaboration with remote work in accordance with the team’s agreed schedule. The role involves extensive computer-based work, virtual meetings and coordination with colleagues and reseller partners across North America. Reasonable accommodations may be provided to enable qualified individuals to perform essential job functions.

Explore Life at Hexagon

Today, everything from the phone in your pocket to the aeroplanes crossing the sky functions because we can measure the world around us. Measurement is not just the foundation of progress – it is the thread that connects human achievement, from the earliest monuments to the frontier of space. At Hexagon, measurement is in our DNA. For 25 years, we've shaped industries and enabled innovators by delivering precision, accuracy, and reliability where it matters most. Now, as the world moves into the intelligence age with its own set of challenges and opportunities, Hexagon stands ready – the global leader in measurement technologies – measuring what matters for the future.

From microns to Mars, we measure what matters for the future.

Get to know our teams, our culture, and our technology through our social media channels:

Instagram: @hexagon_mi | @hexagon_ab

YouTube: Hexagon MI | Hexagon AB

Twitter/X: @HexagonMI | @HexagonAB

Hexagon is the global leader in measurement technologies. Our precision measurement, positioning, and autonomous solutions transform the world’s most vital industries. From aerospace & defense, automotive, construction, general manufacturing, to mining and more, we provide the confidence that customers rely on to build, navigate, and innovate. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 16,000 employees in 50 countries and net sales of approximately 3.7bn EUR.

Learn more about Production Software: https://hexagon.com/products

Hexagon Manufacturing Intelligence does not accept unsolicited candidates, CVs, or resumes from agencies or third parties. All candidate profiles must be submitted through our SuccessFactors system and approved in advance by the Global Talent Acquisition team. Any CVs/resumes sent outside this process will be considered the property of Hexagon, and no placement fees will be paid.

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We put data to work to drive efficiency, productivity and quality across industrial, manufacturing, infrastructure, public safety and mobility applications. Our solutions enable customers to capture, analyze and leverage data from the physical world to create smarter, more connected and increasingly autonomous ecosystems that support a scalable and sustainable future. Hexagon’s Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle.