Channel Operations & Salesforce Analytics Specialist

Hexagon AB; Rhode Island; Hybrid; USD 85,000 - 120,000; Full time

Job summary

Hexagon Manufacturing Intelligence is seeking an experienced Channel Operations Support Specialist to strengthen our North American Production Software reseller network. You will turn channel data into actionable insights, improve partner processes and help manage sales pipeline, software orders and recurring revenue across the United States, Canada and Mexico.

In this hybrid role based in Rhode Island, you will collaborate with Sales Operations, Customer Success, Finance, Marketing and Order

Qualifications

• Typically 3–5 years of relevant experience in B2B software or technology channel operations.
• Experience working with resellers, distributors, value-added resellers or other indirect sales partners.
• Advanced Salesforce capability, including building complex reports and dashboards, managing opportunity and account data, analysing pipelines and improving CRM data quality.
• Advanced Excel skills and ability to interpret performance data, explain findings clearly and recommend appropriate actions.
• Demonstrated ability to manage competing priorities, work independently, communicate effectively and collaborate across functions.
• Working proficiency with Microsoft Outlook, Teams, Word and PowerPoint.
• Preferred: Experience supporting software maintenance, subscription renewals or recurring-revenue models.
• Preferred: Experience with Power BI or similar business intelligence tools.
• Preferred: Experience supporting multi-country channel operations in North America.

Responsibilities

• Own day-to-day channel operational processes, including partner onboarding, programme records, training and certification tracking, communications and reseller data accuracy.
• Develop and maintain Salesforce reports, dashboards and performance measures; monitor opportunity progression, lead response, pipeline health and forecast inputs.
• Analyse bookings, revenue, renewals, lead conversion, new customer acquisition and reseller productivity; present trends and recommendations to channel leadership.
• Coordinate software maintenance and subscription renewal reporting, track expirations, flag at-risk renewals and work with resellers and internal teams to support timely execution.
• Oversee the quality of reseller account, contact, opportunity and channel-attribution records; investigate discrepancies and improve data governance.
• Prepare regular business reports and contribute analysis to quarterly business reviews, planning and channel performance discussions.
• Identify recurring operational issues, document standard procedures and independently drive practical process and system improvements.
• Partner across Sales Operations, Finance, Customer Success, Marketing, Technical Support, Licensing and Order Management to resolve reseller issues and improve partner experience.

Skills

Salesforce reporting

CRM data quality

Excel analytics

Stakeholder communication

Channel partnerships

Tools

Power BI

Salesforce CRM

Job description

Hexagon Manufacturing Intelligence is seeking an experienced Channel Operations Support Specialist to strengthen our North American Production Software reseller network. You will turn channel data into actionable insights, improve partner processes and help manage sales pipeline, software orders and recurring revenue across the United States, Canada and Mexico.

In this hybrid role based in Rhode Island, you will collaborate with Sales Operations, Customer Success, Finance, Marketing and Order